noHold has launched its Virtual Call Center Agent app on Finastra's FusionFabric.cloud.
Posted July 06, 2021
Global Industry Analysts projects the worldwide IVR market to hit $6.1 billion in six years. (Featured on SpeechTechMag.com.)
Posted July 02, 2021
Talkdesk customers now have an all-in-one solution that unifies phone, digital channels, and CRM data embedded within Salesforce Service Cloud.
Posted July 02, 2021
Clara will search across all customer feedback and interaction sources to give needed insights.
Posted June 30, 2021
Unbabel's Zendesk Agent Workspace integration lets agents communicate with customers in any language across channels.
Posted June 29, 2021
Customers can move between automated and assisted chat with Clickatell's integration between Chat Desk and Chat Flow.
Posted June 29, 2021
Vonage Contact Center for Salesforce Service Cloud Voice brings automation, intelligence, and global calling capability to Service Cloud Voice.
Posted June 28, 2021
Tenfold NextGen CTI for Service Cloud Voice lets users leverage Tenfold's integration-platform-as-a-service) to connect enterprise telephony to Salesforce Service Cloud Voice.
Posted June 25, 2021
Upland's $23.3 million purchase of Panviva enhances its contact center knowledge management portfolio.
Posted June 25, 2021
Avaya OneCloud for Salesforce Service Cloud brings together calls, digital engagement, and CRM data for service agents.
Posted June 25, 2021
DRUID Oxygen is a drag-and-drop conversational automation platform. (Featured on DestinationCRM.com.)
Posted June 24, 2021
Aquant Service Insights converts unstructured service data into detailed insights for visibility into customers at risk of churn and workforce training opportunities. (Featured on DestiantionCRM.com.)
Posted June 24, 2021
LiveChat's Chat Widget now supports keyboard input and text-to-speech screen readers. (Featured on DestinationCRM.com.)
Posted June 22, 2021
Awaken Intelligence combines contact center scripting technology with Genesys' customer experience platforms. (Featured on DestinationCRM.com.)
Posted June 22, 2021
Yellow.ai is adding voice virtual assistants to its Conversational CX Automation Platform. (Featured on DestinationCRM.com.)
Posted June 22, 2021
The alliance between Genesys and Qualtrics gives companies a comprehensive view of the customer service experience, based on sentiment and service history.
Posted June 18, 2021
Fonative is now verifying calls on its networks ahead of the FCC STIR/SHAKEN mandate.
Posted June 18, 2021
The combined contact center outsourcing company will employ 155,000 people in 39 countries, serving more than 600 clients in more than 50 languages.
Posted June 18, 2021
Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications.
Posted June 17, 2021
Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021
Collaboration brings Verint workforce management solutions to Fuze Contact Center.
Posted June 16, 2021
NICE Enlighten AI Feedback brings the Enlighten AI engine to Satmetrix Voice of the Customer
Posted June 16, 2021
MarketsandMarkets expects the worldwide chatbot market to grow at more than 23 percent CAGR for the next five years. (Featured on DestinationCRM.com.)
Posted June 14, 2021
New capabilities impact contact center agent and supervisor efficacy, ease of use for video meetings.
Posted June 11, 2021
Nextiva offers an integrated unified communications and cloud contact center portfolio through its partnership with Five9.
Posted June 10, 2021
Gain Cloud achieves HITRUST certification for managing information security risks. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Cisco features make it possible for employees to collaborate and communicate from anywhere. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Partnership allows DialAmerica customers to adopt ENACOMM technologies via its digital gateway while ENACOMM customers gain on-demand contact center support. (Featured on DestinationCRM.com.)
Posted June 08, 2021
AVANT has been named a UJET Master Agent Partner. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Comm 100 Task Bot is a free chatbot tailored to small businesses. (Featured on DestinationCRM.com.)
Posted June 08, 2021
TouchPoint One's Acuity contact center performance management software includes new agent coaching, compliance management, and quality assurance features, and expanded technology partner integrations. (Featured on DestinationCRM.com.)
Posted June 04, 2021
Dura enters the contact center workforce optimization space with its acquisition of DVSAnalytics
Posted June 04, 2021
The Mitek-ID R&D deal brings together two digital identity verification solutions providers. (Featured on SpeechTechMag.com.)
Posted June 02, 2021
LogMeIn is enhancing its Rescue Live Guide co-browse technology with two-way voice and video capabilities.
Posted June 02, 2021
The partnership will offer Deutsche Telekom's customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution.
Posted June 01, 2021
Atento's Virtual Hub is a management center for work-from-home CX agents. (Featured on DestinationCRM.com.)
Posted May 28, 2021
Convoso ClearCallerID reduces call blocking and spam labeling of legitimate calls. (Featured on DestinationCRM.com.)
Posted May 28, 2021
Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021
Genesys customers can now implement PCI Pal's secure payment solutions.
Posted May 27, 2021
Sandler Partners will provide 8x8 XCaaS to more than 9,000 technology partners.
Posted May 27, 2021
LiveVox Bot offers an intelligent virtual assistant for personalized conversations.
Posted May 27, 2021
Zammo's AI Voice platform is now available in Microsoft's Azure marketplace.
Posted May 26, 2021
Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021
TCN Voice Analytics combines interaction analytics, call transcription, search and discovery, and redaction capabilities. (Featured on SpeechTechMag.com.)
Posted May 25, 2021
Invoca expands its call tracking and analytics capabilities with its DialogTech acquisition. (Featured on SpeechTechMag.com.)
Posted May 24, 2021
Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms. (Featured on DestinationCRM.com.)
Posted May 21, 2021
OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce, is now available on Genesys AppFoundry.
Posted May 21, 2021
SmartAssist now delivers AI-powered contact center automation in Japanese. (Featured on DestinationCRM.com.)
Posted May 20, 2021
SightCall adds AR-powered visual support capabilities to Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted May 20, 2021