SugarCRM's latest Playbooks cover CRM process automation, including customer service. (Featured on DestinationCRM.com.)
Posted February 01, 2022
Pindrop partnership will provide greater access to authentication and fraud protection for Five9 customers.
Posted January 28, 2022
Waterfield builds out it conversational AI capabilities by adding VoxGen to its portfolio. (Featured on SpeechTechMag.com.)
Posted January 28, 2022
Alvaria Real Time Optimizer uses AI to improve contact center agent experiences.
Posted January 26, 2022
GlobalLink Connect for ServiceNow features new capabilities and workflows for translation projects. (Featured on DestinationCRM.com.)
Posted January 25, 2022
Neustar and First Orion collaboration provides a unified solution to get calls answered. (Featured on DestinationCRM.com.)
Posted January 25, 2022
The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted January 25, 2022
Two-way SMS, advanced text routing, and integrated reporting features join 3CLogic's ServiceNow portfolio. (Featured on DestinationCRM.com.)
Posted January 25, 2022
UJET now offers smaller firms online purchasing, pay-as-you-go pricing, and bring-your-own carrier options.
Posted January 20, 2022
LiveVox Knowledge Center now offers self-service and collaboration for customer service teams and customers.
Posted January 20, 2022
Cyara's Toll-Free Fast Check assures reliability of toll-free numbers and related systems.
Posted January 20, 2022
Atento's new service allows hearing-impaired consumers to be attended to in sign language through videoconferencing.
Posted January 18, 2022
MarketsandMarkets is projecting 20.5 percent CAGR for the global speech analytics market for the next five years. (Featured on SpeechTechMag.com.)
Posted January 18, 2022
Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022
Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement. (Featured on DestinationCRM.com.)
Posted January 18, 2022
eGain is now certified for use by U.S. government agencies. (Featured on DestinationCRM.com.)
Posted January 13, 2022
NovelVox's solutions leverage Avaya OneCloud UCaaS and CCaaS capabilities.
Posted January 13, 2022
MarketsandMarkets projects 21.8 percent CAGR for conversational AI for the next five years.
Posted January 13, 2022
Y Meadows' customer service automation tools are validated for information security.
Posted January 12, 2022
Numonix adds compliance and business features to its IXCloud compliance recording for Microsoft Teams.
Posted January 12, 2022
Cloud communications and UCaaS provider Destiny acquires Meridix, adding communication analytics capabilities.
Posted January 11, 2022
Russian mobile operator MTS is acquiring voice biometrics firm VisionLabs. (Featured on SpeechTechMag.com.)
Posted January 11, 2022
Thankful expands AI customer service to Europe with Dixa partnership.
Posted January 10, 2022
Vyopta adds features to improve voice cost optimization and calling insights for inbound and outbound connections.
Posted January 07, 2022
Waterfield expands its Cisco contact center software capabilities with Speech-Soft acquisition. (Featured on SpeechTechMag.com.)
Posted January 03, 2022
Microsoft Teams Voice users can now make and receive phone calls from within Altaworx.
Posted December 30, 2021
Senture acquisition strengthens Teleperformance's position in government services.
Posted December 30, 2021
TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings. (Featured on DestinationCRM.com.)
Posted December 29, 2021
PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide.
Posted December 23, 2021
Medallia's partnership with Snappy Gifts helps customers and companies reward customer service agents.
Posted December 23, 2021
PCI Pal is providing secure payment processing solutions for Talkdesk customers.
Posted December 20, 2021
UJET's partnership with Assembled brings workforce management to its contact center customers. (Featured on DestinationCRM.com.)
Posted December 17, 2021
ASAPP partnership brings AI and automation to TaskUs' contact center clients. (Featured on DestinationCRM.com.)
Posted December 17, 2021
8x8 now supports companies with operations in the Philippines, bringing the number of countries supported to 48.
Posted December 16, 2021
eGain has embedded its Knowledge Hub within Five9 Agent Desktop Plus. (Featured on DestinationCRM.com.)
Posted December 13, 2021
SOC 2 certification means Quality Contact Solutions met standards for data security and availability.
Posted December 13, 2021
Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021
Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021
Enhancements to the [24]7.ai Engagement Cloud include new AI capabilities, workflows, and user interfaces.
Posted December 10, 2021
Gnani.ai's speech and natural language processing solutions will become part of transcosmos' contact center offerings. (Featured on SmartCustomerService.com.)
Posted December 09, 2021
HITRUST CSF Certification validates CallMiner meets key regulations for protecting sensitive information.
Posted December 08, 2021
Fin Experiments brings A/B testing to operations and customer service workflows.
Posted December 08, 2021
Five9's Virtual Voiceover helps businesses create life-like conversational artificial intelligence synthesized from human voices. (Featured on SpeechTechMag.com.)
Posted December 07, 2021
Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021
PossibleNOW's DNCSolution is now available to Five9's cloud contact center customers. (Featured on DestinationCRM.com.)
Posted December 02, 2021
8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021
Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace. (Featured on DestinationCRM.com.)
Posted December 01, 2021
Atento's Flexible CX is a scalable customer service solution created for startups.
Posted December 01, 2021
The partnership extends the availability of LiveVox's customer engagement solutions to the AppSmart ecosystem. (Featured on DestinationCRM.com.)
Posted November 30, 2021
Atento Xtrabot is an omnichannel solution to automate voice and text customer interactions. (Featured on DestinationCRM.com.)
Posted November 30, 2021