Solution provides customer service and marketing automation.
Posted August 14, 2014
Solution architected as a full SaaS solution with no need for any on-premise support.
Posted August 13, 2014
Solution can embed links into SMS and email messages to track audience click behavior.
Posted August 12, 2014
Upgrades include enhanced ACD and improved automated reporting for scheduled callbacks.
Posted August 12, 2014
Joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud based services
Posted August 12, 2014
Argentinean and Chilean markets to see a spurt in demand, while Brazil forecasted to have slower growth.
Posted August 08, 2014
Version 6.0 release includes a beta version of Badgeville Analytics that uses big data to provide user behavior and engagement information.
Posted August 08, 2014
Embedded video support delivers more value to customers and agents beyond text support articles.
Posted August 06, 2014
Solution automatically triggers content and offers based on customer behaviors.
Posted August 06, 2014
Solution features call recording, quality management, speech, desktop, text analytics and more.
Posted August 06, 2014
Solution eliminates contact center infrastructure, and complex and expensive telephony systems.
Posted August 06, 2014
Solution allows customer feedback to be captured via mobile devices, both online and offline.
Posted August 06, 2014
Dell solution lets Genesys extends its NetSuite platform.
Posted August 05, 2014
Contact center and dialer software integrated with upgraded CallScripter application offers increased agent productivity and enhanced compliance.
Posted August 05, 2014
Features over a hundred enhancements and new features including contextual promotions and advanced cross-selling capabilities.
Posted August 05, 2014
Offering helps companies expand multichannel commerce efforts in the cloud.
Posted August 01, 2014
China Mobile Jiangsu Branch replaces phone menu trees with a conversational speech interface.
Posted August 01, 2014
Release also includes revamped version of SpeechStorm Mobile eXperience for iPhone and Android.
Posted July 31, 2014
Enables managers to understand volume, trends and key customer service metrics.
Posted July 30, 2014
Application offers improved search criteria and performance for call center clips.
Posted July 30, 2014
Solution tracks email opens and saves emails to CRM from iPhones.
Posted July 30, 2014
Joint solution offers omnichannel capabilities for contact centers.
Posted July 30, 2014
Solution captures, connects and analyzes data across touch points and systems.
Posted July 29, 2014
Solution drives relevant alerts and information to collector and supervisor desktops within the contact center.
Posted July 29, 2014
Solution delivers an integrated feedback system that provides visibility into customer feedback and sentiment across both support and sales departments.
Posted July 29, 2014
To keep up with millennials, marketers should focus on the experiences customers want throughout the customer journey.
Posted July 24, 2014
Solution provides secure cloud telephony and unified communications with customer service functionality.
Posted July 24, 2014
Platform unbundles social and marketing data from SaaS applications.
Posted July 23, 2014
Partnership extends professional services capabilities and reseller services
Posted July 23, 2014
Offering highlights pre-configured solutions for scoring customer service, sales performance and outbound collections.
Posted July 23, 2014
Text and social media analytics solution provides sentiment analysis of unstructured data.
Posted July 23, 2014
Features include CRM improvements and Google+ integration.
Posted July 22, 2014
Addition of LinkedIn lets Oracle serve B2Bs, and companies that need multichannel social strategy.
Posted July 17, 2014
Integration enables large enterprises to bring voice of the customer insights and NPS into Salesforce workflows.
Posted July 17, 2014
Social media monitoring tool focuses on engagement metrics that provides real-time visibility.
Posted July 16, 2014
Initial segment of customers will automatically receive emailed boarding passes up to 24 hours before flights.
Posted July 14, 2014
Includes multichannel desktop.
Posted July 14, 2014
TRUSTID authenticates call origination; Nuance Voice Biometrics identifies customers by voice.
Posted July 14, 2014
Survey finds that brands need to understand how the roles of customer engagement are evolving to multiple social media channels.
Posted June 26, 2014
Unified and enterprise-wide solution features social media and voice of the customer tools and multichannel analytics.
Posted June 26, 2014
Provides relevant knowledge throughout the customer journey across devices.
Posted June 25, 2014
Technology separates media infrastructure from application functionality of contact center software.
Posted June 25, 2014
Combination of Twilio's communication platform with Google Chromebook for Business enables enterprises to jettison old-school on-premises hardware.
Posted June 24, 2014
Telco industry veteran Vasili Triant named interim CEO.
Posted June 24, 2014
Acquisition strengthens Oracle Service Cloud with co-browsing technology to improve customer experiences through connected real-time engagements.
Posted June 24, 2014
New capabilities include gamification and video support.
Posted June 24, 2014
New product uses companies' platforms to generate customer experience test cases for IVR call flows.
Posted June 24, 2014
Program members can receive 15 percent commission for up to two years.
Posted June 24, 2014
Four Clouds suite includes on-demand cloud systems that optimize the trade-off between risk and efficiency.
Posted June 24, 2014
Technology broadens customer profiles and triggers automated workflow actions to drive new sales.
Posted June 19, 2014