CallTrackingMetrics Unveils Spam Detective for Contact Centers

CallTrackingMetrics has released the Spam Detective to protect businesses reporting and agents from the impact of spam call noise.

Spam calls can happen on local or toll free numbers. There are various reasons businesses will see spam calls coming into their tracking phone numbers they could be targets of traffic pumping schemes, war dialing, or phone hacking just to name a few.

A few years ago, CallTrackingMetrics developed a spam block feature that allows customers to block calls from a particular caller number or caller ID. This can be particularly helpful for blocking telemarketers or wrong dials.

With the announcement of the offering, CallTrackingMetrics leverages partnerships with a number of carriers to extract information about the path a call is coming through and if the path is likely spam, businesses can choose to handle that call differently.

The solution can either tag calls as spam or route these calls through a voice menu which asks the callers to enter keypresses to get any further.

This allows CallTrackingMetrics customers to filter spam calls out of their reporting and prevent these calls from distracting agents or eating up valuable minutes.