Five9, a provider of cloud contact center software and Netrix, a provider of cloud unified communications, announced a strategic relationship providing “best-of-breed” enterprise class cloud solutions for contact center and PBX/UC.
The integration provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers.
The Netrix cloud unified communications offering is a hosted network-based VoIP solution that relieves the considerable cost and management of on-premise PBX equipment, with performance enhanced by the Netrix VoIP platform. Netrix utilizes Cisco and Microsoft Lync UC technologies with deep technical expertise and customer service to provide solutions that increase user productivity, reduce business expenses, and provide for secure and reliable communications.
Five9 provides the cloud software to enable contact centers of every size to create powerful customer connections. Five9 multichannel contact center applications enable agents to move seamlessly between social media, mobile care, live chat, email and voice calls. With the power of the cloud, Five9 customers are able to create memorable customer experiences, increase agent productivity and deliver tangible business results.
“As part of our growth strategy we continue to expand our eco-system of strategic partners,” said Mike Burkland, president and CEO, Five9, in a statement. “This partnership with Netrix enables our customers to deploy an end-to-end cloud solution spanning contact center and PBX/UC, leveraging proven best-in-class solutions from Cisco and Microsoft.”