RingCentral Integrates InContact Tech to Create Contact Center Solution

RingCentral, a provider of cloud business communications solutions, has launched RingCentral Contact Center, powered by inContact. The integrated offering is disruptive with its packaged simple all-inclusive pricing model, compared to other expensive a la carte offerings within the industry.

“We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder and CEO of RingCentral, in a statement. “We are pleased to partner with inContact, the industry leader in cloud contact center software. We believe RingCentral Contact Center integrated with our Office product will provide unmatched value and the most innovative solution for businesses.”

The new contact center solution is integrated with RingCentral Office, enabling greater flexibility and speed to communicate between call center personnel and employees in the rest of the business. It gives contact center agents the ability to engage customers through multiple channels including: voice, email, chat, and SMS.

Administrators have the ability to set up multichannel, skills-based routing, and advanced IVR capabilities with a visual call flow editor. The real-time reporting capabilities also help administrators monitor key metrics and improve call center efficiencies or identify areas for business performance improvement.

“RingCentral is a clear leader in the cloud unified communications industry and we are excited to be integrated as their new contact center offering,” said Paul Jarman, CEO, inContact, in a statement. “With their recent momentum in the cloud space and their industry leading enterprise communication platform, we believe that RingCentral is uniquely positioned to help inContact drive strong growth in the coming years.”

RingCentral delivers a cloud-based business communications system that allows people to work the way they want in today’s mobile, distributed and always-on work environment. Delivered on a infrastructure, RingCentral’s cloud communications solution helps hundreds of thousands of businesses stay better connected with their customers through voice, text, audio and video conferencing, Web meetings, fax, and more.