8x8 has expanded the availability of Video Elevation capabilities to 8x8 Contact Center.
Posted September 13, 2024
The Mitel Common Communications Framework is an open blueprint for interoperability across on-premises and customer, partner, or Mitel-hosted cloud models.
Posted September 13, 2024
With Salesforce's Agentforce, organizations can build, customize, and deploy their own AI agents with low-code tools. (Featured on DestinationCRM.com.)
Posted September 13, 2024
AMP empowers call center managers and CX designers to create personal AI agents with natural language instead of scripted flows.
Posted September 12, 2024
Broadvoice's new WFM tool helps companies manage operations and teams across locations, time zones, channels, and devices using AI-driven forecasting, real-time analytics, and customizable reporting tools.
Posted September 11, 2024
IntelePeer enhances automation opportunities in the contact center with Pindrop partnership.
Posted September 11, 2024
Salesforce's acquisition of Tenyx will extend voice capabilites to Salesforce's chatbots. (Featured on SpeechTechMag.com.)
Posted September 10, 2024
Upstream Works' Omni AI Hub supports client's choice of AI and powers virtual customer self-service and agent assistance.
Posted September 10, 2024
Jabra ClearSpeech reduces background noise to improve speech accuracy for call centers. (Featured on SpeechTechMag.com.)
Posted September 10, 2024
Zayo will integrate RingCentral's RingEX and RingCX solutions as part of its new Zayo UC+ offering.
Posted September 09, 2024
Kore.ai has made its Kore.ai XO Automation and Kore.ai Contact Center AI available in AWS Marketplace.
Posted September 04, 2024
NICE's Integrated Front Door is a centralized gateway for people to access government services. (Featured on DestinationCRM.com.)
Posted September 03, 2024
Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions.
Posted August 28, 2024
Glance's Guided CX is now available on the Five9 CX Marketplace.
Posted August 27, 2024
With new integration, Talkdesk CX Cloud contact center users can filter out unwanted contact center calls.
Posted August 27, 2024
Sanas makes accent reduction and noise cancellation available to Everise and Five9 contact center customers.
Posted August 22, 2024
ASAPP's contact center AI solutions are integrated with Genesys Cloud.
Posted August 22, 2024
RingCentral's latest RingCX upgrade includes native real-time agent and supervisor assist, coaching insights for quality management, and a bring-your-own IVA framework.
Posted August 21, 2024
GoTo Connect's enhancements include AI-driven customer interaction workflows, actionable customer data, and new integrations. (Featured on DestinationCRM.com.)
Posted August 20, 2024
Five9's acquisition of Acqueon will expand its omnichannel outreach and journey orchestration capabilities. (Featured on DestinationCRM.com.)
Posted August 16, 2024
AWS Marketplace availability lets AWS customers to buy and deploy ASAPP's contact center AI software.
Posted August 14, 2024
Powered by generative AI, Yellow.ai's Analyze feature improves bot interactions with conversational insights and advanced self-learning.
Posted August 13, 2024
Gridspace's new emotion detection and empathy features help Grace in spoken dialogues. (Featured on SpeechTechMag.com.)
Posted August 13, 2024
Calabrio has expanded its call recording and compliance management for Cisco's Webex Calling and Contact Center.
Posted August 09, 2024
The new Five9 Genius AI process helps companies deliver fully customizable artificial intelligence-elevated customer experiences across the customer journey.
Posted August 09, 2024
LivePerson's Conversational Cloud platform is being integrated with Sycurio.Digital for payment processing.
Posted August 08, 2024
SoundHound's acquisition of Amelia expands its scale and reach in conversational AI across new verticals. (Featured on SpeechTechMag.com.)
Posted August 08, 2024
Opkit's back-office generative AI call center for medical practices follows a human-in-the-loop model.
Posted August 07, 2024
PolyAI's collaboration with AWS seeks to drive enterprise adoption of voice AI in customer service.
Posted August 06, 2024
xFind's precision-guided RAG technology will serve as a unified knowledge copilot for SupportLogic. (Featured on DestinationCRM.com.)
Posted August 01, 2024
NLX is acquiring visual IVR solutions provider Radish Systems. (Featured on SpeechTechMag.com.)
Posted August 01, 2024
Calabrio's and Five9's integration brings real-time audio and metadata streaming to contact centers.
Posted July 31, 2024
Kore.ai's Express for XO Platform offers smaller businesses easy access to AI chatbots and contact center capabilities.
Posted July 30, 2024
Easy On Hold AI Studio lets users create IVR and auto attendant prompts in more than 68 languages, dialects, and accents. (Featured on SpeechTechMag.com.)
Posted July 29, 2024
AVANT and PolyAI are delivering advanced voice AI solutions to contact centers. (Featured on SpeechTechMag.com).
Posted July 29, 2024
Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform.
Posted July 26, 2024
Vonage's Intelligent SIP drives better management of voice connectivity.
Posted July 26, 2024
Broadvoice has met Trust Services Criteria for data security protection controls.
Posted July 25, 2024
Meticulous Research expects the conversational AI market to grow by 23.9 percent CAGR over the next seven years. (Featured on SpeechTechMag.com.)
Posted July 23, 2024
Amazon is adding Amazon Q and Amazon Connect Contact Lens to its Connect contact center platform.
Posted July 22, 2024
Regal.io has joined the 8x8 technology partner ecosystem as a SellWith8 Partner.
Posted July 19, 2024
Helpshift's Language AI FAQ Translation tool translates customer queries in 74 languages.
Posted July 18, 2024
Omilia Pathfinder helps companies design and deploy conversation AI applications.
Posted July 17, 2024
Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX.
Posted July 17, 2024
Einstein Service Agent is Salesforce's autonomous AI agent to revolutionize chatbot experiences.
Posted July 17, 2024
New and enhanced capabilities include automated follow-up actions and summarization editing.
Posted July 15, 2024
IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams.
Posted July 12, 2024
Vida's new offering enables companies to implement AI voice agents. (Featured on SpeechTechMag.com.)
Posted July 12, 2024
Together CommunityWFM and Kore.ai are combining AI and automation solutions to elevate contact center productivity.
Posted July 11, 2024
Capacity deepens its voice and contact center capabilities with CereProc and SmartAction acquisitions. (Featured on SpeechTechMag.com.)
Posted July 11, 2024