Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025
Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025
ReflexAI Studio helps organizations create contact center training and QA processes quickly.
Posted May 20, 2025
Glia's Cortex AI Benchmarks lets users measure and compare AI and agent performance.
Posted May 19, 2025
Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on DestinationCRM.com.)
Posted May 14, 2025
NICE is collaborating with Amazon Web Services to accelerate end-to-end customer service automation at scale.
Posted May 14, 2025
IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025
Dialogue Cloud NEO is the next generation of AnywhereNow's omnichannel contact center platform for Microsoft Teams.
Posted May 12, 2025
ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on DestinationCRM.com.)
Posted May 08, 2025
SoundHound's Amelia 7.0 platform delivers agentic AI with voice technology. (Featured on SpeechTechMag.com.)
Posted May 08, 2025
Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on DestinationCRM.com.)
Posted May 06, 2025
ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on DestinationCRM.com.)
Posted May 06, 2025
3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on DestinationCRM.com.)
Posted May 06, 2025
New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance. (Featured on DestinationCRM.com.)
Posted May 06, 2025
Talkdesk Express is designed to help small businesses get started with their customer service operations. (Featured on DestinationCRM.com.)
Posted May 06, 2025
The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities. (Featured on DestinationCRM.com.)
Posted May 06, 2025
Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations.
Posted May 05, 2025
RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement.
Posted May 05, 2025
Omilia's partnership with SpinSci brings together conversational AI and electronic health record systems. (Featured on DestinationCRM.com.)
Posted May 01, 2025
Relatient Dash Voice AI automates scheduling-related phone calls for healthcare organizations.
Posted May 01, 2025
Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies.
Posted May 01, 2025
Dialpad on Google Cloud Marketplace brings AI-powered customer communications and contact center solutions to Google Cloud customers.
Posted May 01, 2025
New product and services bundle helps businesses get up and running with Five9 and Salesforce Service Cloud Voice BYOT
Posted May 01, 2025
Sendbird's Omnipresent AI Agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence, and contextual memory.
Posted April 30, 2025
AnywhereNow's Dialogue AI Assist, part of Dialogue Cloud Contact Center, provides AI assistants
Posted April 30, 2025
3CLogic's Voice AI Hub is designed to streamline the deployment of virtual agents. (Featured on DestinationCRM.com.)
Posted April 29, 2025
Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025
Klearcom Verify+ is an IVR and phone testing solution.
Posted April 24, 2025
CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025
Calabrio ONE receives a slew of AI-enabled upgrades to streamline contact center staffing operations.
Posted April 24, 2025
Avaya Infinity is a platform to unify fragmented customer experiences.
Posted April 23, 2025
Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services. (Featured on DestinationCRM.com.)
Posted April 23, 2025
Insightful has added quality management to its contact center solutions portfolio.
Posted April 23, 2025
NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience. (Featured on DestinationCRM.com.)
Posted April 22, 2025
GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper. (Featured on DestinationCRM.com.)
Posted April 22, 2025
Dyna.Ai'ls Agentic AI Suite is a multi-language, multichannel, multimodal AI agent platform. (Featured on DestinationCRM.com.)
Posted April 22, 2025
BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs. (Featured on DestinationCRM.com.)
Posted April 22, 2025
3CLogic and ServiceNow have teamed up to unveil an AI-powered unified contact center solution.
Posted April 15, 2025
Comm100's new AI-powered solutions help streamline agent responses to customer service inquiries.
Posted April 15, 2025
InterVisiuon NextMove for Avaya offers an AWS-powered alternative as Avaya phases out CCaaS support for small contact centers.
Posted April 15, 2025
PolyAI Agent Studio provides generative AI for customer service.
Posted April 15, 2025
Alorica evoAI brings together AI and human intelligence for context-aware customer experiences. (Featured on DestinationCRM.com.)
Posted April 10, 2025
Expanded partnership with Google Cloud will expand availability to Cresta's cloud contact center solutions.
Posted April 08, 2025
Industry partners 3CLogic and Glidefast Consulting enter into a distribution agreement to deliver combined CRM and CCaaS solutions to the ServiceNow ecosystem.
Posted April 08, 2025
Mission expands its contact center offerings to include Amazon Connect, AWS's cloud contact center platform.
Posted April 08, 2025
8x8 Platform for CX enhancements include Engage, RCS support, AI orchestrator, and Journey IQ.
Posted April 03, 2025
Cyara has released six solutions to help companies deliver consistent customer experiences across channels and geographies.
Posted April 03, 2025
TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX.
Posted April 02, 2025
Gladia's Solaria delivers native-level transcription in 100 languages. (Featured on SpeechTechMag.com.)
Posted April 02, 2025
Glia's GVA Learning 360 is an AI virtual assistant that can generate responses based on human agent conversations.
Posted April 01, 2025