The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021
NICE's Agile WEM enables employee engagement in the work-from-anywhere reality.
Posted February 04, 2021
Five9 connects its Five9 Workforce Optimization (WFO) and Five9 Intelligent Cloud Contact Center platforms.
Posted February 04, 2021
Salesforce Service Cloud integration provides supervisors and agents with access to customer interaction histories.
Posted February 03, 2021
RingCentral's platform now includes a call transcription and supervision interface.
Posted February 03, 2021
The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering. (Featured on DestinationCRM.com.)
Posted February 01, 2021
Uniphore U-Trust and U-Assist Assurance heighten contact center security for work-at-home agents.
Posted January 28, 2021
Talkdesk became the first cloud contact center software provider to achieve ISO 27701:2019 certification for expanded privacy protection.
Posted January 28, 2021
Khoros adds to its conversational AI and chatbot capabilities with its acquisition of Flow.ai.
Posted January 28, 2021
Integration provides real-time analysis of audio and media data sets captured by Red Box Conversa and transcribed by Medallia Experience Cloud. (Featured on DestinationCRM.com.)
Posted January 28, 2021
Serviceaide's POB mobile app provides support teams access to POB Web Services from any mobile device.
Posted January 27, 2021
Playvox's acquisition of Agyle Time adds workforce optimization capabilities.
Posted January 27, 2021
Integration allows users to capture calls and automagically present recordings, call data, and AI-enriched insights in Salesforce.
Posted January 27, 2021
EY leverages ASAPP's artificial intelligence to automate customer service and increase agent performance. (Featured on DestinationCRM.com.)
Posted January 25, 2021
New partnership offers 8x8 contact center customers integration with Verint Monet and Verint Enterprise. (Featured on DestinationCRM.com.)
Posted January 25, 2021
Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021
Integration between Semafone and DataDivider provides a PCI DSS-compliant payment solution for service providers. (Featured on DestinationCRM.com.)
Posted January 21, 2021
The Red Box/Behavox partnership will streamline voice data reconciliation for artificial intelligence to help companies with compliance and reputation issues. (Featured on DestinationCRM.com.)
Posted January 21, 2021
Infosys Cortex combines contact center technologies from Genesys and Google.
Posted January 20, 2021
TeamViewer gains additional customer service and sales capabilities with its acquisition of Xaleon.
Posted January 20, 2021
BLM Technologies will offer its financial institution customers Enacomm's AI-powered conversational banking, intelligent IVR, and omnichannel Fraud Control Module.
Posted January 20, 2021
Medallia's contact center insights offering complies with federal security guidelines.
Posted January 20, 2021
Kustomer's latest Chat platform delivers AI-powered, personalized customer service. (Featured on DestinationCRM.com.)
Posted January 19, 2021
Anywhere365's Dialogue Cloud has become one of the first cloud contact center solutions certified by Microsoft through the Connected Contact Centers program for Microsoft Teams. (Featured on DestinationCRM.com.)
Posted January 19, 2021
LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021
TELUS' and RingCentral's expanded partnership enables businesses to transition legacy phone systems to the cloud.
Posted January 13, 2021
Haptik's Conversational IVR solution has been built in partnership with Audiocodes. (Featured on SpeechTechMag.com.)
Posted January 11, 2021
Yay.com is expanding its unified communications platform with an instant messaging and chat service. (Featured on DestinationCRM.com.)
Posted January 11, 2021
Qurious.io's capabilities will assist customer service agents by analyzing service calls in real time. (Featured on SpeechTechMag.com.)
Posted January 11, 2021
Calabrio extends its Twilio partnership, helping companies deploy the Calabrio ONE workforce engagement management suite on Twilio Flex.
Posted January 06, 2021
NICE inContact CXone is being used to streamline vaccine distribution from vaccine producers to healthcare providers.
Posted January 06, 2021
UJET has integrated its cloud contact center offering with Oracle Cloud CX Service and made it available on the Oracle Cloud Marketplace.
Posted January 06, 2021
Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions. (Featured on DestinationCRM.com.)
Posted January 04, 2021
By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021
New funding fuels Khoros' acquisition of Topbox, a customer experience analytics provider. (Featured on DestinationCRM.com.)
Posted January 04, 2021
Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users. (Featured on DestinationCRM.com.)
Posted December 17, 2020
Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows. (Featured on DestinationCRM.com.)
Posted December 15, 2020
Luma 2.5 has been integrated with the POB platform that Serviceaide gained in its Wendia acquisition.
Posted December 15, 2020
Interactive Speech Attendant is seen as a replacement for Nuance's discontinued automated attendant solutions.
Posted December 11, 2020
NLX Voice Compass lets customers complete service requests without waiting for human assistance. (Featured on SpeechTechMag.com.)
Posted December 11, 2020
Uniphore's partnership with Tech Mahindra brings optimized contact center operations for the work-from-home era.
Posted December 09, 2020
Powered by Signal-Based Machine Learning, Cogito measures and guides behavior across thousands of call center agents. (Featured on DestinationCRM.com.)
Posted December 09, 2020
Enhancements to CxEngage and integrations improve automation, intelligence, agent productivity, workforce optimization, and reporting.
Posted December 09, 2020
The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020
SupportLogic captures real-time voice of the customer data and sentiment without surveys.
Posted December 08, 2020
Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020
Ada's Social Channels features let users build once and deploy across WhatsApp and Facebook, with other channels to follow.
Posted December 04, 2020
The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020
RingCentral's partnership with Vodafone will deliver cloud-based communications and contact center solutions.
Posted December 02, 2020
Red Box's Conversa voice capture platform now works with Microsoft's CRM products.
Posted November 20, 2020