Level AI Adds Agents Screen Monitoring and Recording

Level AI announced today new product features, including agent screen monitoring and recording, which are powered by Level AI's artificial intelligence technology.

"When we launched our platform in late 2020, amid COVID-19, we knew there would be demand for smarter, more-nimble technology that would leverage conversational artificial intelligence to help enterprises more quickly and efficiently solve customer issues in the cloud and improve the overall customer experience," said Ashish Nagar, Level AI's CEO, in a statement. "But we could not have predicted how fundamental this technology would become for enterprises and the response we would get from customers who are hungry for innovation in this space after being sold to by legacy companies who have not innovated for decades."