Hexaware Partners with Genesys

Hexaware Technologies, a global IT consulting and digital solutions provider, is partnering with Genesys to help organizations replace premises-based customer experience solutions with digital technologies.

"This partnership with Genesys provides a significant boost to our cloud-based contact center delivery and compliments our expertise around conversational AI, [natural language processing], sentiment analytics, digital assistant channels, and integrations," said Chinmoy Banerjee, corporate vice president and global head of business process services and banking at Hexaware, in a statement. "Our clients stand to gain unprecedented scalability, hyper-personalized experiences, and a quicker way to transition to the gig economy workforce with a pay-per-use cloud model."