NICE has brought its CXone cloud contact center suite to Singapore.>
NICE's cloud native CXone platform offers omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence on an open cloud foundation.
Among the NICE solutions to be offered in Singapore is CXi, (Customer Experience Interactions), a framework delivered through a unified suite of applications on the CXone platform. CXi empowers organizations to meet customers wherever their journeys begin, enables resolution through AI and data-driven self-service, and prepares agents to resolve customer needs. It combines digital entry points, journey orchestration, smart self-service, prepared agents, and complete performance improvement, all embedded with purpose-built CX AI and based on a native open cloud foundation.
"Every interaction consumers have with a brand elicits some sort of emotion, and that emotion will determine brand loyalty. A mandate for every organization must be to deliver exceptional customer experiences by re-imagining their entire business through the lens of experience. We';re pleased to empower companies in Singapore to deliver the connected, seamless, and hyper-personalized consumer experiences that are so vital to increasing customer loyalty and engagement with CXone," Paul Jarman, CEO of NICE CXone, said in a statement.