Bandwidth, an enterprise cloud communications company, today announced a partnership and integration with Pindrop, giving companies a direct route to migrate their contact centers to the cloud with Pindrop's authentication and anti-fraud technology.
Now, enterprises moving to a digital CCaaS solution can unbundle the telephony and Bring Your Own Carrier using Bandwidth, with Pindrop's authentication solution already integrated. This carrier-level integration is possible with Bandwidth's cloud-native platform, which enables Pindrop to apply its advanced authentication scoring so enterprises can determine how to handle each incoming call.
Bandwidth's suite of CCaaS Duet solutions can now extend to include Pindrop within the call path, enabling companies to unbundle their telephony and integrate across their entire communications stack, while replacing legacy telecom carriers and most on-premises equipment with the Bandwidth platform.
"This integration is another significant step forward in our strategy to become the network platform of choice for enterprise cloud contact centers," said John Bell, Bandwidth's chief product officer, in a statement. "With this partnership, Pindrop's technology can help future-proof against evolving security issues in voice calling, with the added convenience and speed of an out-of-the-box solution with Bandwidth."
"We are excited to be partnering with a leading global CPaaS provider like Bandwidth," said Gahn Lane, vice president of global partners and alliances at Pindrop, in a statement. "Creating a great call center experience not only requires streamlined interaction time but also a customer-first mindset providing a better user experience while protecting customer accounts with next-level authentication. Bandwidth's cutting-edge, cloud-native platform streamlines the management and growth of our voice authentication and meets customers' needs with ease."