Cyara's LiveVQ offers real-time voice quality monitoring and diagnostics for at-home and remote agents. (Featured on DestinationCRM.com.)
Posted October 14, 2021
RingCentral Rise offers unique, co-branded unified cloud communications for service providers and their customers.
Posted October 13, 2021
With Conviva for Service Cloud, publishers can now deliver relevant streaming performance data into the hands of agents.
Posted October 13, 2021
Amazon Connect contact centers can accept payments through PCI Pal integration. (Featured on DestinationCRM.com)
Posted October 12, 2021
Treasure Data's CDP for Service unifies customer data across touchpoints. (Featured on DestinationCRM.com.)
Posted October 12, 2021
Zowie Diagnostics is a tool for aligning customer service and automation. (Featured on DestinationCRM.com.)
Posted October 11, 2021
Sharpen's OmniOut is an agentless outbound communication tool for proactive customer and prospect outreach. (Featured on SmartCustomerService.com.)
Posted October 08, 2021
NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)
Posted October 07, 2021
NovelVox's agent desktop for Cisco Webex provides a single pane of glass for customer interactions.
Posted October 07, 2021
Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions. (Featured on DestinationCRM.com.)
Posted October 06, 2021
Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents. (Featured on DestinationCRM.com.)
Posted October 05, 2021
Version 2.1.2 of Auraya's EVA Voice Biometrics includes AWS Foundational Technical Review accreditation for use with Amazon Connect contact center solutions. (Featured on SpeechTechMag.com.)
Posted October 04, 2021
CareAR will leverage Verizon's 5G networks to transform service delivery.
Posted October 04, 2021
The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.
Posted October 04, 2021
Vonage AI Virtual Assistant provides a conversational interface for voice-enabled customer self-service.
Posted September 28, 2021
Arise's Digital Companion provides automated assistance to agents and customers in real time.
Posted September 28, 2021
SmartAssist can respond to conversations across voice or digital channels.
Posted September 28, 2021
Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution.
Posted September 28, 2021
8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021
Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021
Google has expanded the number of solutions, peripheral devices, and contact center systems that work with Chrome OS.
Posted September 27, 2021
Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform. (Featured on DestinationCRM.com.)
Posted September 23, 2021
Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted September 23, 2021
Insightly Service is a customer service and support ticketing application. (Featured on DestinationCRM.com.)
Posted September 22, 2021
SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021
8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021
SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021
Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021
Sendbird has added FAQ Bot to its Sendbird Desk customer service app.
Posted September 16, 2021
Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021
ServiceNow's Now Platform Rome release helps companies adjust to the hybrid work era. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021
KnowledgeIQ with Salesforce allows customer-facing teams to access information sourced from their entire business. (Featured on DestinationCRM.com.)
Posted September 15, 2021
NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021
The eDesk-Aircall partnership centralizes email, chat, social, and phone communications for ecommerce retailers
Posted September 15, 2021
Artificial intelligence technology from Kare Knowledgeware will enable new self-service, automated engagement, and augmented agents in Dialpad Contact Center.
Posted September 15, 2021
Glia is pairing with Kasisto to incorporate AI into its Digital Customer Service Platform. (Featured on DestinationCRM.com.)
Posted September 14, 2021
New capabilities in IBM Watson Assistant include enhanced search, transcription, and agent hand-off tools and an integration with IntelePeer. (Featured on DestinationCRM.com.)
Posted September 10, 2021
Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021
Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings. (Featured on DestinationCRM.com.)
Posted September 09, 2021
Help Lightning's ServiceNow integration lets companies support complex service scenarios using remote assistance software.
Posted September 08, 2021
Coveo's Personalized Agent Full Search and Slack connector help contact center staff access previous interactions on more platforms.
Posted September 08, 2021
SKEEPERS' CX Management helps companies streamline customer feedback processes. (Featured on DestinationCRM.com.)
Posted September 03, 2021
BotcoLive hands over automated chats to live agents. (Featured on DestinationCRM.com.)
Posted September 02, 2021
The latest version of NICE's robotic process automation features artificial intelligence to customize recommendations and agent guidance.
Posted September 01, 2021
Observe.AI is expanding into the omnichannel customer experience market with its ScopeAI acquisition. (Featured on DestinationCRM.com)
Posted August 31, 2021
The Cognigy Insights analytics suite will enhance the Cognigy.AI platform to make sense of conversational data. (Featured on SpeechTechMag.com.)
Posted August 31, 2021
MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on SpeechTechMag.com.)
Posted August 31, 2021
By integrating with SAP Service Cloud, eGain Knowledge Hub can provide contextual knowledge and conversational guidance for contact center agents in the work-from-home world. (Featured on DestinationCRM.com.)
Posted August 26, 2021