Balto-s real-time agent guidance is becoming part of the NobelBix OMNI+ platform.
Posted February 15, 2022
VHT's Mindful queuing technology is now available to Genesys users.
Posted February 11, 2022
The integration of Calix Support Cloud and NISC's iVue gives customer support agents quicker access to customer information. (Featured on DestinationCRM.com.)
Posted February 11, 2022
Alliance enables Etisalat Digital customers to use NICE's CXone cloud contact center platform.
Posted February 10, 2022
Press Ganey will be able to uncover deeper insights for clients with Forsta's Human Experience (HX) technology. (Featured on DestinationCRM.com.)
Posted February 08, 2022
Pega's Voice AI and Messaging AI offer hands-free capabilities during live interactions in real time. (Featured on DestinationCRM.com.)
Posted February 08, 2022
Tech Mahindra and Yellow.ai will work toward developing next-gen conversational-AI solutions. (Featured on DestinationCRM.com.)
Posted February 08, 2022
CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022
Vodafone Business UC with RingCentral rolls out across Europe and Asia.
Posted February 04, 2022
NICE has added CXone to the Chrome Enterprise Recommended Program.
Posted February 04, 2022
The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022
Calabrio Performance Coaching ties in to Calabrio ONE Workforce Engagement Management to help contact center leaders track agent performance and identify skill gaps.
Posted February 02, 2022
Knowlarity's cloud communications, voice, and contact center solutions will add to Gupshup's Conversational Messaging suite. (Featured on SpeechTechMag.com.)
Posted February 02, 2022
SugarCRM's latest Playbooks cover CRM process automation, including customer service. (Featured on DestinationCRM.com.)
Posted February 01, 2022
Pindrop partnership will provide greater access to authentication and fraud protection for Five9 customers.
Posted January 28, 2022
Waterfield builds out it conversational AI capabilities by adding VoxGen to its portfolio. (Featured on SpeechTechMag.com.)
Posted January 28, 2022
Alvaria Real Time Optimizer uses AI to improve contact center agent experiences.
Posted January 26, 2022
GlobalLink Connect for ServiceNow features new capabilities and workflows for translation projects. (Featured on DestinationCRM.com.)
Posted January 25, 2022
Neustar and First Orion collaboration provides a unified solution to get calls answered. (Featured on DestinationCRM.com.)
Posted January 25, 2022
The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted January 25, 2022
Two-way SMS, advanced text routing, and integrated reporting features join 3CLogic's ServiceNow portfolio. (Featured on DestinationCRM.com.)
Posted January 25, 2022
UJET now offers smaller firms online purchasing, pay-as-you-go pricing, and bring-your-own carrier options.
Posted January 20, 2022
LiveVox Knowledge Center now offers self-service and collaboration for customer service teams and customers.
Posted January 20, 2022
Cyara's Toll-Free Fast Check assures reliability of toll-free numbers and related systems.
Posted January 20, 2022
Atento's new service allows hearing-impaired consumers to be attended to in sign language through videoconferencing.
Posted January 18, 2022
MarketsandMarkets is projecting 20.5 percent CAGR for the global speech analytics market for the next five years. (Featured on SpeechTechMag.com.)
Posted January 18, 2022
Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022
Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement. (Featured on DestinationCRM.com.)
Posted January 18, 2022
eGain is now certified for use by U.S. government agencies. (Featured on DestinationCRM.com.)
Posted January 13, 2022
NovelVox's solutions leverage Avaya OneCloud UCaaS and CCaaS capabilities.
Posted January 13, 2022
MarketsandMarkets projects 21.8 percent CAGR for conversational AI for the next five years.
Posted January 13, 2022
Y Meadows' customer service automation tools are validated for information security.
Posted January 12, 2022
Numonix adds compliance and business features to its IXCloud compliance recording for Microsoft Teams.
Posted January 12, 2022
Cloud communications and UCaaS provider Destiny acquires Meridix, adding communication analytics capabilities.
Posted January 11, 2022
Russian mobile operator MTS is acquiring voice biometrics firm VisionLabs. (Featured on SpeechTechMag.com.)
Posted January 11, 2022
Thankful expands AI customer service to Europe with Dixa partnership.
Posted January 10, 2022
Vyopta adds features to improve voice cost optimization and calling insights for inbound and outbound connections.
Posted January 07, 2022
Waterfield expands its Cisco contact center software capabilities with Speech-Soft acquisition. (Featured on SpeechTechMag.com.)
Posted January 03, 2022
Microsoft Teams Voice users can now make and receive phone calls from within Altaworx.
Posted December 30, 2021
Senture acquisition strengthens Teleperformance's position in government services.
Posted December 30, 2021
TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings. (Featured on DestinationCRM.com.)
Posted December 29, 2021
PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide.
Posted December 23, 2021
Medallia's partnership with Snappy Gifts helps customers and companies reward customer service agents.
Posted December 23, 2021
PCI Pal is providing secure payment processing solutions for Talkdesk customers.
Posted December 20, 2021
UJET's partnership with Assembled brings workforce management to its contact center customers. (Featured on DestinationCRM.com.)
Posted December 17, 2021
ASAPP partnership brings AI and automation to TaskUs' contact center clients. (Featured on DestinationCRM.com.)
Posted December 17, 2021
8x8 now supports companies with operations in the Philippines, bringing the number of countries supported to 48.
Posted December 16, 2021
eGain has embedded its Knowledge Hub within Five9 Agent Desktop Plus. (Featured on DestinationCRM.com.)
Posted December 13, 2021
SOC 2 certification means Quality Contact Solutions met standards for data security and availability.
Posted December 13, 2021
Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021