Cognigy has achieved the Amazon Web Services (AWS) Conversational AI Competency distinction for its expertise in developing chatbot, virtual assistant, and interactive voice response (IVR) solutions.
Achieving the AWS Conversational AI Competency differentiates Cognigy as an AWS Partner Network (APN) member with significant domain expertise in conversational artificial intelligence solutions to improve customer experiences. As a recipient of the Conversational AI Competency, Cognigy provides a low-code environment for contact centers to integrate and elevate existing systems, automate conversations in any language across text and voice channels, and empower agents with AI assistance.
"We are proud to earn this prestigious new AWS Conversational AI Competency and be recognized by Amazon for our expertise in transforming service experiences by delivering high-quality AI-based virtual agent/assistant, conversational IVR, and chatbot solutions," said Philipp Heltewig, co-founder and CEO of Cognigy, in a statement.