Ada has enhanced its customer service technology with support for additional languages, deployment options, and A/B testing. (Featured on SpeechTechMag.com)
Posted November 18, 2021
Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard.
Posted November 17, 2021
Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)
Posted November 17, 2021
TheLoops' intelligent support operations platform contextualizes product, operational, and customer data for support operations.
Posted November 17, 2021
EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021
Ytel UCaaS delivers a unified experience across UCaaS, CCaaS, and CPaaS.
Posted November 17, 2021
Global Industry Analysts has strengthened its projections for the IVR market from a previous CAGR of 5.6 percent to 7.9 percent. (Featured on SpeechTechMag.com.)
Posted November 16, 2021
Thanks to advances like AI and natural language processing, speech analytics technology is expected to see strong growth over the next few years, according to IMARC Group research. (Featured on SpeechTechMag.com.)
Posted November 16, 2021
Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests. (Featured on DestinationCRM.com.)
Posted November 16, 2021
With its CallVerso acquisition, AudioCodes adds conversational AI for contact centers. (Featured on SpeechTechMag.com.)
Posted November 15, 2021
Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine.
Posted November 15, 2021
Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021
With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021
The Insight Partners expects the global cloud communications platform market to grow at 25.3 percent per year for the next seven years.
Posted November 10, 2021
Nimble Workflows automates contact management functions across departments, including customer service. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Oracle Cloud Infrastructure (OCI) AI services help developers and data scientists apply AI to enterprise scenarios, including contact center interactions. (Featured on DestinationCRM.com.)
Posted November 05, 2021
Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021
Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021
UJET adds workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
Posted November 03, 2021
CallMiner's Fall Release offers new capabilities, pre-built solutions, and cloud-based integrations. (Featured on SpeechTechMag.com.)
Posted November 02, 2021
Forsta's partnership with Lumoa will streamline open-ended feedback using artificial intelligence. (Featured on DestinationCRM.com.)
Posted November 01, 2021
IntelePeer Reputation Management helps businesses protect outbound calls from being mislabeled as fraud or spam. (Featured on DestinationCRM.com.)
Posted November 01, 2021
Haptik's Enterprise CX Platform is a self-service, low-code environment for building intelligent virtual assistants. (Featured on SpeechTechMag.com.)
Posted October 29, 2021
NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions.
Posted October 28, 2021
OnviSource has integrated Voicegain's deep learning-based speech-to-text platform into its Intellecta multichannel analytics solution.
Posted October 27, 2021
Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021
Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass.
Posted October 27, 2021
Alida's Fall 2021 Release brings deeper AI, analytics, and integrations. (Featured on DestinationCRM.com.)
Posted October 26, 2021
Intradiem Staffing helps contact centers optimize employee levels.
Posted October 26, 2021
LiveVox WFM helps contact centers manage staffing with tools for scheduling, forecasting, and reporting.
Posted October 26, 2021
Glia brings its digital customer service solution to Q2's bank and credit union customers.
Posted October 25, 2021
InterVision is offering AWS's Amazon Connect contact center suite as part of its unified communications offerings.
Posted October 21, 2021
Google Cloud has been named UJET's preferred cloud partner for its contact center-as-a-service products.
Posted October 21, 2021
Automation Anywhere for Contact Centers is a cloud-native, AI-driven solution for contact centers powered by Genesys and Google.
Posted October 20, 2021
ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp.
Posted October 20, 2021
Vonage adds conversational commerce with its acquisition of Jumper.ai. (Featured on DestinationCRM.com.)
Posted October 19, 2021
Cisco has added Webex Calling features and Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements .
Posted October 19, 2021
Observe.AI's Intelligent Workforce Platform brings AI and conversation intelligence to its contact center workforce solution.
Posted October 19, 2021
With its acquisition of Koopid, Dialpad can offer comprehensive and intelligent omnichannel support through Dialpad Contact Center.
Posted October 19, 2021
CallMiner's acquisition of OrecX enables audio and screen capture use cases beyond the contact center.
Posted October 18, 2021
Meeami's ClearVoice noise cancellation software is available for contact center agents on laptops and desktops.
Posted October 18, 2021
Avaya Experience Builders aligns Avaya services, partners, and developers to help companies build customer and employee experiences.
Posted October 18, 2021
LiveVox's SmartStart portal provides contact centers immediate platform readiness and access to LiveVox applications and processes.
Posted October 15, 2021
RingCentral pPlatform innovations help organizations embrace hybrid work environments.
Posted October 15, 2021
QBox and Cognigy partnership delivers natural language understanding performance management and testing to conversational AI. (Featured on SpeechTechMag.com.)
Posted October 14, 2021
8x8's Global Reach and XCaaS cloud infrastructure provides Canadian organizations with connectivity and reliability for customer communications.
Posted October 14, 2021
Khoros' Autumn Innovation Release includes a no-code chatbot, messaging enhancements, and Zoom integration. (Featured on DestinationCRM.com.)
Posted October 14, 2021
VHT's acquisition of Survey Dynamix enhances VHT's Mindful customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. (Featured on DestinationCRM.com.)
Posted October 14, 2021