Elafris now supports Alexa through its virtual agent platform for the insurance industry.
Posted August 09, 2017
New service speeds lab environment setup, testing and application delivery for Genesys users.
Posted August 09, 2017
Prestophone is a cloud-based voice platform.
Posted August 09, 2017
Verba's Collaboration Compliance and Recording Platform has been verified for compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop in a Microsoft Skype for Business environment.
Posted August 04, 2017
SpotLight offers tools to improve agent efficiency and ensure regulatory compliance for mortgage servicing firms.
Posted August 03, 2017
Agent Dashboard provides agents with real-time insight into calls into the Visual IVR.
Posted August 02, 2017
NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechTechMag.com.)
Posted July 31, 2017
LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale.
Posted July 31, 2017
Forty 7 Ronin's QuickStart tuning options and customized managed services packages offer streamlined analysis.
Posted July 28, 2017
New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017
Five new features round out the latest version of Foresee's CX Suite.
Posted July 26, 2017
New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE. (Featured on SpeechTechMag.com.)
Posted July 25, 2017
Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering.
Posted July 25, 2017
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace.
Posted July 25, 2017
Verint Customer Engagement solutions are now available in the cloud and on premises through a collaboration with Group Elite Communications.
Posted July 25, 2017
Nvidia's program fosters advances in artificial intelligence and data science.
Posted July 20, 2017
Verint's cloud-based knowledge solution advances employee engagement, information access, and consistency across customer service channels.
Posted July 19, 2017
Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents.
Posted July 19, 2017
MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022. (Featured on SpeechTechMag.com.)
Posted July 18, 2017
LiveOps Skill Builder helps companies hire and train customer service representatives. (Featured on DestinationCRM.com.)
Posted July 18, 2017
West has unveiled Visual Voice to with audio-visual integration.
Posted July 17, 2017
Pilot explores how artificial intelligence can help travel agencies serve travelers better by fulfilling their most common service and support requests with smart technology.
Posted July 12, 2017
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements.
Posted July 12, 2017
NVM becomes a Verint Workforce Management reseller.
Posted July 10, 2017
Aircall has expanded its integration partner ecosystem with the launch of the Kustomer integration powered by Aircall's public API.
Posted July 07, 2017
Bright Pattern offers contact centers real-time caller data from The Data Group.
Posted July 06, 2017
LiveChat integration allows for real-time communications in the web channel.
Posted July 05, 2017
Omnibrowse lets customer service agents co-browse callers' computer screens during interactions.
Posted June 30, 2017
ExpectID Call Verification uses real-time mobile carrier data to greenlight legitimate callers and prevent contact center fraud.
Posted June 30, 2017
NICE has cerified Cyara's critical validation platform to aid with regulatory compliance.
Posted June 30, 2017
OpenMethods and Five9 have partnered to enable omnichannel interaction for contact centers using Oracle Service Cloud.
Posted June 30, 2017
New partnership enables Softchoice to add 8x8 cloud-based unified communications, team collaboration, and contact center solutions to its portfolio.
Posted June 29, 2017
3CLogic's latest AI release leverages Amazon Lex to streamline customer service automation.
Posted June 29, 2017
The alliance will create and end-to-end solution that combines research, technology, and consulting services to improve customer experience programs.
Posted June 29, 2017
COPC's RevealCX is a quality monitoring and business intelligence software package for contact centers.
Posted June 28, 2017
CallMiner Eureka Starter Edition brings speech analytics to small contact centers and companies starting with analytics.
Posted June 28, 2017
Partnership will deliver cloud contact center solutions for businesses.
Posted June 27, 2017
Omniquo's artificial intelligence agent will to be available through Talkdesk's AppConnect.
Posted June 27, 2017
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform.
Posted June 27, 2017
Maximus and Interactions have partnered to bring intelligent virtual assistants to federal agencies.
Posted June 27, 2017
Comm100 has added a chatbot feature to its portfolio of chat products, which also includes a new audio and video chat feature.
Posted June 26, 2017
GeoFluent for Enterprise Service Management expands the GeoFluent platform for help desks and service desks.
Posted June 26, 2017
eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics.
Posted June 26, 2017
The integration brings personalized video to visual IVR.
Posted June 23, 2017
Nina Coach helps organizations train and deploy human-assisted virtual assistants powered by artificial intelligence. (Featured on SpeechTechMag.com.)
Posted June 21, 2017
Self-configurable builder enables companies to develop their own chatbots in a few simple steps.
Posted June 21, 2017
TeleTech Humanify delivers personalized, end-to-end customer engagement through consulting, technology, and operations.
Posted June 21, 2017
Bright Pattern's new contact center applications add the cognitive power of IBM Watson for sentiment screening.
Posted June 21, 2017
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider
Posted June 16, 2017
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities.
Posted June 15, 2017