Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020
Zendesk has added support for Arabic, Chinese, Danish, Indonesian, Italian, Japanese, Korean, Polish, Romanian, Russian, and Thai to its Answer Bot.
Posted April 03, 2020
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020
RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020
Vonage Verify API now enables two-factor authentication and custom workflows.
Posted April 02, 2020
New features help Capacity provide more comprehensive support automation for companies.
Posted April 02, 2020
Contact center supervisors can manage teams without switching between applications with NovelVox Cisco Supervisor Desktop.
Posted April 02, 2020
AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020
The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020
Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020
Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers.
Posted April 01, 2020
NICE WEM@home is designed to help companies maintain service levels and agent engagement while working from home. (Featured on DestinationCRM.com.)
Posted March 31, 2020
Rammer has rebranded and announced the availability of its platform to developers for free. (Featured on DestinationCRM.com.)
Posted March 31, 2020
Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted March 31, 2020
Zendesk is offering free resources, including new product bundle, to make it easier for businesses to support customers and boost remote agent productivity. (Featured on DestinationCRM.com.)
Posted March 26, 2020
Replicant's AI Voice Responder enables call centers to respond to increased customer calls without adding agents.
Posted March 26, 2020
Dimensions provides a true picture of customer calls and staff performance.
Posted March 26, 2020
Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases. (Featured on DestinationCRM.com.)
Posted March 25, 2020
Talkdesk enables remote working environments for front-line customer service staff amid coronavirus outbreak.
Posted March 25, 2020
3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020
In the wake of the COVID-19 outbreak, [24]7.ai announces free automated FAQ solution and chat solution to deflect calls from contact centers.
Posted March 25, 2020
NovelVox enables work-from-home model for Cisco Contact Center Agent with a new mobile app. Equip your agents with the Finesse Unified Mobile Agent (FUMA) app to quickly transit to work remotely or from home from mobile, tablet, or desktop without VPN. Agent's location or uncertainty is no more a constraint in delivering quality customer experience. Finesse Mobile Agent AppFinesse Mobile Agent App
Posted March 24, 2020
Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020
TriageLogic is offering information hotlines, telemedicine, and remote call center phone systems for healthcare organizations to address the Covid-19 crisis.
Posted March 23, 2020
Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak.
Posted March 23, 2020
Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020
Semafone extends PCI DSS certification to provide security for omnichannel payments.
Posted March 20, 2020
Avaya Cloud Office gains broader channel availability through Telarus agreement.
Posted March 20, 2020
With Sharpen Quick Start, contact centers can be up and running remotely within 48 hours.
Posted March 20, 2020
CXEngage Rapid Response lets contact centers move to the cloud within 48 hours to support work-from-home agents.
Posted March 19, 2020
Sytel is introducing a plan to enable remote workers during the coronavirus outbreak.
Posted March 18, 2020
Zappix has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
Posted March 18, 2020
VHT COVID-19 Assistance Program offers healthcare and critical service providers technology and services at no cost for 30-days to assist with increased call volumes resulting from the COVID-19 pandemic.
Posted March 18, 2020
Explore and Studio upgrades allow for greater contact center customizations.
Posted March 17, 2020
ChaseData's Mobile Portal dashboard tool lets contact center managers track metrics and visualize data using any mobile device.
Posted March 17, 2020
8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020
With CXone@home, contact centers can activate work-at-home agents in 48 hours, at unlimited scale and no charge.
Posted March 16, 2020
8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020
Inbox.ai combines artificial intelligence with most popular messaging channels.
Posted March 10, 2020
Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company.
Posted March 10, 2020
CallTower adds to Microsoft Teams with CallTower Connect provisioning.
Posted March 10, 2020
Inflow is adding Call Journey's artificial intelligence-powered Conversation Analytics to its Voice of the Customer capabilities.
Posted March 09, 2020
New features make customer experience accessible through AI-driven interactive voice response.
Posted March 05, 2020
New Bold360 features better access to information, real-time guidance, and knowledge management.
Posted March 04, 2020
Ping Identity's Customer360 offers centralized authentication to speed customer interactions.
Posted March 04, 2020
NovelVox has introduced personalized telephony with third-party integration and an optimized contact center solution.
Posted March 04, 2020
iQor has improved the speech-to-text transcription of calls in its speech analytics platform. (Featured on SpeechTechMag.com.)
Posted March 04, 2020
Observe.AI's Voice AI platform has become part of Telarus' portfolio of suppliers. (Featured on SpeechTechMag.com.)
Posted March 04, 2020
Genesys' nGuVu acquisition brings new capabilities to Gensesy Cloud Workforce Engagement Management. (Featured on DestinationCRM.com.)
Posted March 03, 2020
Calabrio ONE and Twilio Flex are coming together to provide customer service teams with customer insights on a customizable cloud contact center platform. (Featured on DestinationCRM.com.)
Posted March 03, 2020