Intradiem's portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program.
Intradiem's solutions offered through the program have been compliance-tested for compatibility with Avaya Call Management System (CMS) and Avaya Aura Application Enablement Services (AES).
Through the partnership, customers can add specific capabilities to their existing Avaya platform or source a complete Avaya-based communications solution that incorporates Intradiem's Intelligent Automation solutions.
"Intradiem is thrilled that Avaya customers will now be able to easily add Intradiem's Intelligent automation solution to existing contracts to quickly boost productivity, enhance employee engagement, and improve the end-customer experience," said Matt McConnell, Intradiem's CEO, in a statement. "Intradiem's enterprise-grade cloud solution has been proven across a range of Avaya customers, and this partnership will deliver our proven cost-saving solutions to an even broader range of customers."
"Partnering with Intradiem through our Select Product Program enables us to deliver unparalleled cost savings and agent engagement benefits to our customers," said Eric Rossman, Avaya's vice president of technology partners and alliances, in a statement. "Avaya and Intradiem are committed to deliver these AI-powered solutions to the broader market."
Intradiem and other companies in the Select Product Program are Technology Partners in the Avaya DevConnect Program, which seeks to develop, market, and sell third-party products that interoperate with Avaya technology.