The integration links the ServiceNow IT Service Management and Customer Service Management with Genesys PureEngage.
Posted January 17, 2018
Zendesk brings omnichannel customer support solutions to the Shopify Plus platform. (Featured on DestinationCRM.com.)
Posted January 17, 2018
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility.
Posted January 16, 2018
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation.
Posted January 12, 2018
Weston has added Skype for Business support to its Symphony 7 recording and analytics platform.
Posted January 11, 2018
The partnership will help financial firms upgrade customer self-service experience through artificial intelligence and machine learning.
Posted January 09, 2018
Cogito Dialog now evaluates behavioral signals, provides live guidance to phone representatives.
Posted January 09, 2018
The name change reflects the company's new digital focus and expanded service offerings.
Posted January 09, 2018
Dennis Fois will lead the company after serving as CEO at Rant & Rave. (Featured on DestinationCRM.com.)
Posted January 08, 2018
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow.
Posted January 04, 2018
Brand Embassy provides a digital customer care platform extending CXone AI and chatbot functionality.
Posted January 03, 2018
Service uses WebRTC to connect callers to the right contact center options or agents.
Posted January 02, 2018
Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on SpeechTechMag.com).
Posted December 22, 2017
Kosovo is the latest location in the company's European expansion plans.
Posted December 20, 2017
eGain launches Solve for Salesforce.com to help customer service agents with context.
Posted December 20, 2017
The latest release of Confirmit Horizons offers machine learning and other usability enhancements.
Posted December 20, 2017
CallMiner is adding its Eureka analytics platform to IPI's contact center offerings.
Posted December 14, 2017
[24]7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions.
Posted December 13, 2017
Edgewood Networks' customers will now be able to deploy Passage.AI's chatbot solution.
Posted December 13, 2017
Unimax upgrades the latest version of its unified communications management software products to be compatible with Cisco Unified Contact Center Enterprise, Unified Contact Center Express, and Polycom phones.
Posted December 13, 2017
Sightcall has integrated its video assistance product with Zendesk's customer support software.
Posted December 13, 2017
IMImobile will provide omnichannel chat on the NICE inContact CXexchange.
Posted December 12, 2017
Integration allows contact centers to use insights on inbound callers to provide better customer experiences.
Posted December 11, 2017
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality.
Posted December 05, 2017
SmartAction offers its conversational self-service platform for NICE inContact CXone users through the CXexchange.
Posted December 05, 2017
Contact center outsourcing firm Alorica is opening facilities in China and Japan to handle demand for services in Asia.
Posted December 04, 2017
After 15 years of providing TrueACD Queues to users of the VirtualPBX Office Platform, new streamlined ACD Queues are now available for the Dash VoIP business phone system.
Posted December 01, 2017
EPIC Connections is providing RapidCheck Assessment to extend CXone Workforce Optimization for CXone users.
Posted December 01, 2017
Mobility and digital assistants help employees manage work schedules, track performance, and simplify engagement.
Posted November 30, 2017
AWS users can now order and provision the SpiceCSM platform and enable their own Customer Engagement Hub, complete with out-of-the-box Amazon Connect integration.
Posted November 30, 2017
Plum's AI-powered IVR applications automate customer inquiries using conversational natural language processing to improve the customer self-service experience
Posted November 29, 2017
VoiceFoundry CTI Connector links Amazon Connect with ServiceNow.
Posted November 29, 2017
Alorica will offer Verint Voice of the Customer and Workforce Optimization as part of its advanced analytics and CX intelligence solutions. (Featured on SpeechTechMag.com.)
Posted November 28, 2017
Bright Pattern has made its Contact Center for Oracle Service Cloud available in the Oracle Cloud Marketplace.
Posted November 28, 2017
Call centers can now use Pindrop's caller authentication solutions within their Amazon Connect environments.
Posted November 28, 2017
New features improve the agent experience.
Posted November 28, 2017
Telcos worldwide can expand their product portfolios with Genesys' PureCloud customer engagement solution.
Posted November 15, 2017
The company has received 30 patents so far this year, and more are still pending.
Posted November 15, 2017
Kronos's workforce management solution now includes Vocantas' communications technology for employee absence reporting, outbound automated shift call outs, and emergency notifications.
Posted November 14, 2017
Freshworks' Mint update simplifies the user experience for customers and agents. (Featured on DestinationCRM.com.)
Posted November 14, 2017
Through a strategic partnership with Convexus, NICE will bring its analytics-based software to the Peruvian contact center market. (Featured on SpeechTechMag.com.)
Posted November 13, 2017
Innovations help users understand customer sentiment and identify root causes.
Posted November 09, 2017
NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences.
Posted November 09, 2017
noHold has given its Albert AI platform a voice through Google Assistant.
Posted November 08, 2017
Nuance's social media tool enables companies to unify customer service across omnichannel platforms.
Posted November 08, 2017
Conversocial and some of its customers have been given early access to the closed beta of Facebook Messenger customer chat.
Posted November 07, 2017
Dizzion is providing its virtual desktop application on CXexchange Marketplace.
Posted November 06, 2017
Customer service agents can now benefit from live behavioral guidance and emotional intelligence. (Featured on DestinationCRM.com.)
Posted November 02, 2017
Customer care platform enhancements let companies conduct social messaging and surveying.
Posted November 02, 2017
Verint AQM automates scoring of up to 100 percent of agent calls.
Posted November 01, 2017