Avaya Launches IX-CC with Microsoft Cloud

Avaya is working with Microsoft to bring contact center services to the cloud. The result of this partnership, the Avaya IX-CC contact center suite, will first be available in parts of the Middle East early next year and will be expanded to other regions later in the year.

The initial offering will feature voice capabilities, followed by omnichannel features later in the year.

"Avaya is a trusted leader in contact-center solutions," said Ahmed Helmy, international chief technology officer at Avaya, in a statement. "Our partnership with Microsoft allows us to expand our feature-rich applications on a cloud-based microservices architecture and platform, giving our customers the flexibility in deployment they have come to expect from our brand. They will also have the welcome assurance and flexibility to run their workloads across multiple clouds."

"Through our work with Avaya, Microsoft now has the opportunity through our marketplace to offer enterprise-grade CCaaS solutions to businesses of any size delivered through Avaya and running on our Azure cloud," said Sherif Tawfik, executive director of channel, alliances, startups, and small and midsized enterprises at Microsoft, in a statement. "At Microsoft, it is our mission to empower every person and every organization on the planet to achieve more. Every application that makes its home in our intelligent cloud takes us a step more down that road."