News Briefs

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards. (Featured on DestinationCRM.com.)
Posted October 18, 2022

Dialpad brings AI contact center advancements with no-code digital channels and AI virtual agents to Australia and New Zealand.
Posted October 17, 2022

Unifonic expands its product portfolio and geographic reach with Sestek acquisition. (Featured on SpeechTechMag.com.)
Posted October 14, 2022

3CLogic releases a voice and SMS solution for SAP Service Cloud. (Featured on DestinationCRM.com.)
Posted October 13, 2022

Agora's new Chat SDK lets developers integrate real-time in-app chat capabilities into applications.
Posted October 12, 2022

Intercom Messenger is now more customizable and offers a new ticketing feature.
Posted October 12, 2022

Infobip's omnichannel communications platform is now available on the ServiceNow Store
Posted October 12, 2022

CallMiner for Salesforce delivers customer and prospect insights from CallMiner directly in Salesforce.
Posted October 12, 2022

With Faye's new integration, Zendesk Support users can schedule Zoom meetings and manage post-interaction results from within Zendesk. (Featured on DestinationCRM.com.)
Posted October 07, 2022

Wish merchants across the U.S. and Europe can access eDesk's integrative customer support system. (Featured on DestinationCRM.com.)
Posted October 07, 2022

Genpact is leveraging Zenarate's AI Coach and integrating it within its Cora Banking ecosystem.
Posted October 04, 2022

Qualtrics' Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact center agents respond with empathy and speed. (Featured on DestinationCRM.com.)
Posted October 04, 2022

At its Invoca Summit today, Invoca unveiled contact center and marketing innovations to optimize spending by both business functions. (Featured on DestinationCRM.com.)
Posted October 04, 2022

MarketsandMarkets projects 23.3 percent CAGR for the global chatbot market for the next five years. (Featured on DestinationCRM.com.)
Posted October 03, 2022

AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022

Transaction Services strengthens its TRX Platform and expands payment acceptance options with solutions from Key IVR. (Featured on DestinationCRM.com.)
Posted September 29, 2022

Movate is a combination of the words momentum and innovate.
Posted September 29, 2022

Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction.
Posted September 28, 2022

Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences.
Posted September 28, 2022

Faye has joined forces with Ultimate to deliver intelligent customer service experiences.
Posted September 28, 2022

Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders.
Posted September 27, 2022

New applications, connectors, and add-ons in the Creatio Marketplace simplify, accelerate, and automate customer-facing workflows.  (Featured on DestinationCRM.com.)
Posted September 23, 2022

Interactions' collaboration with NVIDIA combines conversational AI solutions for contact centers. (Featured on SpeechTechMag.com.)
Posted September 23, 2022

PCI Pal's Pay By Bank is an open banking solution for contact centers to accept payments.
Posted September 21, 2022

Medallia's new Salesforce integration seamlessly triggers real-time, post-interaction surveys from Service Cloud.
Posted September 21, 2022

Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022

The deal between Sitel and Majorel that was originally announced in June has broken down.
Posted September 21, 2022

Vonage AI Studio uses machine learning, natural language understanding, and speech recognition to help companies create virtual assistants. (Featured on SpeechTechMag.com.)
Posted September 20, 2022

Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022

Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022

Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022

Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022

Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022

Salesforce and Sprout Social customers can now manage all of their social customer care requests directly from within Service Cloud. (Featured on DestinationCRM.com.)
Posted September 13, 2022

AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022

Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator.
Posted September 13, 2022

Partnership delivers intelligent matching of customers and contact center agents across conversational channels.
Posted September 13, 2022

Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022

HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022

eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022

Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

Forethought's Assist Automations helps customer service agents create automated workflows.
Posted August 24, 2022

CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market. (Featured on DestinationCRM.com.)
Posted August 23, 2022
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