News Briefs

Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator.
Posted September 13, 2022

Partnership delivers intelligent matching of customers and contact center agents across conversational channels.
Posted September 13, 2022

Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022

HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022

eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022

Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

Forethought's Assist Automations helps customer service agents create automated workflows.
Posted August 24, 2022

CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market. (Featured on DestinationCRM.com.)
Posted August 23, 2022

Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022

UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions.
Posted August 18, 2022

3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry.
Posted August 17, 2022

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022

Kore.ai's no-code platform for conversational artificial intelligence is now accessible to SMBs and developers with seamless integration in a pay-as-you-go model. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Partnership between Glia and Veritran brings digital customer support options to financial firms. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Authenticx's Quality Monitoring turns qualitative data into quantitative insights to expose areas of improvement for agent performance.
Posted August 16, 2022

Integration brings Gainsight data to Conversica's digital assistants for proactive customer communications. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Cloud phone systems provider brings data into CRM and professional services automation platforms. (Featured on DestinationCRM.com.)
Posted August 15, 2022

Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022

XSELL Agent Experience and Invoca's conversational intelligence are connected to Five9's cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted August 09, 2022

Former Chief Strategy Officer Chris Tranquil takes the helm at Khoros. (Featured on DestinationCRM.com.)
Posted August 09, 2022

Smarsh's archive solution enables companies to expand Teams capabilities, leveraging cloud-native and on-premises communications capture for regulatory and legal needs. (Featured on DestinationCRM.com.)
Posted August 05, 2022

Spitch's latest enhancements include integration with the company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools. (Featured on DestinationCRM.com.)
Posted August 05, 2022

Cresta adds Insights and Chatbot products and updates to Director and Agent Assist in the latest release of its Real-Time Intelligence Platform. (Featured on DestinationCRM.com.)
Posted August 02, 2022

RingCentral's latest additions help companies automate tasks, reduce app switching, and create custom workflows. (Featured on DestinationCRM.com.)
Posted August 02, 2022

Partnership bolsters Zendesk customer data with GetFeedback customer feedback to create a more holistic view of customer journeys. (Featured on DestinationCRM.com.)
Posted July 29, 2022

Glia Virtual Assistants for Digital Banking integrate conversational AI as a core part of its Digital Customer Service Platform.
Posted July 29, 2022

CDW has been named a Certified Delivery Partner for UJET and Google Cloud contact center platforms. (Featured on DestinationCRM.com.)
Posted July 29, 2022

Observe.AI has achieved SOC 2 Type II and PCI DSS Level 1 certifications for protecting customer data in contact centers. (Featured on DestinationCRM.com.)
Posted July 26, 2022

Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted July 26, 2022

Verified Market Research expects the contact center artificial intelligence market to grow at a CAGR of 26.6 percent over the next eight years.
Posted July 25, 2022

LivePerson Contact Center Conversation Mining turns omnichannel conversational analytics into intelligent action.
Posted July 25, 2022

Freshworks expands its unified customer record architecture with the addition of Freshchat, helping service, marketing, and sales teams engage customers across multiple messaging channels. (Featured on DestinationCRM.com.)
Posted July 22, 2022

Cicero brings to Alvaria its activity intelligence, process intelligence, and robotic process automation.
Posted July 20, 2022

Cyara's latest Botium update includes chatbot and conversational AI testing features.
Posted July 19, 2022

The Unbabel integration with Zendesk will enable customer service agents to instantly translate any conversation across messaging channels. (Featured on DestinationCRM.com.)
Posted July 19, 2022

Salesforce users can now amplify top-performing contact center agent outcomes at scale. (Featured on DestinationCRM.com.)
Posted July 19, 2022

Laivly's AI suggests workflows for agents and its automation can perform those tasks. (Featured on DestinationCRM.com.)
Posted July 18, 2022

The 8x8 Connect Automation Builder is a no-code multichannel communications management solution. (Featured on DestinationCRM.com.)
Posted July 15, 2022

Gridspace's Grace voice bot and authoring platform is certified for data security.
Posted July 13, 2022

Kasisto's digital banking assistant will be integrated within Moxo's OneStop Interaction Client Hub. (Featured on DestinationCRM.com.)
Posted July 12, 2022

Multilingual translation company Language I/O expands its service among CRMs with ServiceNow integration.
Posted July 12, 2022

Medallia is purchasing Mindful, a provider of contact center callback technology. (Featured on DestinationCRM.com.)
Posted July 12, 2022
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