ULTATEL, a communication solutions provider, has been certified as a Microsoft Teams Partner. This achievement solidifies ULTATEL's strategic integration approach with Microsoft and positions the company a contact center vendor to be certified to integrate with Teams through Direct Routing.
With the Teams certification in place, ULTATEL's contact center customers can integrate their contact center solutions and internal collaboration with Microsoft Teams. This integration enables collaboration between contact center agents and subject matter experts. Agents can leverage Teams and ULTATEL address books to locate contacts by group or name, identify available colleagues to handle calls, transfer calls to subject matter experts, initiate conferences with experts and customers, or engage in private conferences with experts without putting the customer on hold.
"The integration of Microsoft Teams with ULTATEL's contact center is a game-changer," said Amr Ibrahim, founder and CEO of ULTATEL, in a statement "It allows businesses to offer unmatched customer experiences, with improved service, shorter handling times, and higher first-call resolutions. Additionally, this integration empowers contact center employees and remote workers alike to efficiently handle a higher volume of customer inquiries, leading to a more rewarding work experience for everyone involved."