Agents and supervisors can now manage customer calls and contact center functions from anywhere.
Posted June 02, 2016
The integration of VHT's callback capabilities to Interactive Intelligence's PureCloud platform continues co-development by the two companies.
Posted June 02, 2016
After the acquisition, Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents.
Posted June 02, 2016
New gamification and agent enablement features help increase efficiency in the contact center.
Posted June 02, 2016
ConvergeOne ups AVST to Elite Status and adds Swampfox Technologies and CSI to its Partner Program.
Posted June 01, 2016
Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions. (Featured on SpeechTechMag.com.)
Posted June 01, 2016
Altura and Five9 have announced a strategic partnership in enterprise virtual contact center. (Featured on SpeechTechMag.com.)
Posted June 01, 2016
Indosoft's latest version of its call center ACD system, Q-Suite 5.13, improves ease of use for administrators.
Posted June 01, 2016
Avaya Aura 7.1 has been integrated into Avaya Breeze to further enable communications through mobile and Web apps.
Posted May 26, 2016
LogMeIn expands omnichannel customer engagement with BoldChat 10.0.
Posted May 25, 2016
Sparkcentral adds CRM and workforce management connectors, strategic partnerships to help companies run social and mobile customer service.
Posted May 24, 2016
The latest release of WFM solution offers better usability for managing agents' time off.
Posted May 24, 2016
InGenius' CTI application is compatible with key Avaya customer engagement solutions.
Posted May 20, 2016
Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access.
Posted May 20, 2016
Voice cloud providerNatterbox is offering self-service telephony within Salesforce.com.
Posted May 19, 2016
Vidyo brings embedded video communications to ServiceNow Customer Service Management applications.
Posted May 19, 2016
Support.com's SuiteApp meets the NetSuite SuiteCloud Platform development standards and documented best practices.
Posted May 19, 2016
ServiceNow's Customer Service Management app solves issues faster by connecting departments, systems, and workflows.
Posted May 18, 2016
Talkdesk Customer Sentiment Score enables companies to predict customer loyalty.
Posted May 17, 2016
3CLogic has created a computer-telephony integration for ServiceNow.
Posted May 17, 2016
Q-Suite 5.12 adds post-call triggers to its call center software; email and SMS can be launched automatically when agents finish calls.
Posted May 17, 2016
MindMeld for Commerce builds intelligent dialogue capabilities for conversational bots on Facebook Messenger, Microsoft Skype, Kik, and more.
Posted May 17, 2016
Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016
With Zendesk SMS, companies can send and receive text messages through Zendesk.
Posted May 13, 2016
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite.
Posted May 13, 2016
SMS Blast is a campaign messaging tool for proactive outreach.
Posted May 12, 2016
3C Logic's latest product release introduces new hybrid cloud platform.
Posted May 12, 2016
VXi USB headsets, including the Envoy Office (shown here), and VXi Connect software are now compliant with key team engagement and customer engagement solutions from Avaya.
Posted May 12, 2016
HGS addresses high demand for customer service via text messaging with new DigiTEXT offering
Posted May 11, 2016
New features are added SutiDesk, SutiSoft's online helpdesk software. (Featured on DestinationCRM.com.)
Posted May 11, 2016
Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities.
Posted May 11, 2016
Updates include a new Web interface and dynamic reporting.
Posted May 09, 2016
Verizon's Unified Customer Experience will leverage eLoyalty's services and deliver a personalized omnichannel experience to contact centers.
Posted May 04, 2016
Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls. (Featured on SpeechTechMag.com.)
Posted May 04, 2016
Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
Posted May 04, 2016
RevTwo's In-App Support Platform now available for Android mobile phone developers for free.
Posted April 29, 2016
The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud.
Posted April 29, 2016
Directly is now available in the Oracle Cloud Marketplace.
Posted April 28, 2016
Transcosmos expands its call center business and enhances its mult-language support and back-office functions for e-commerce.
Posted April 28, 2016
Indosoft is releasing its Visual IVR Builder as a stand-alone component outside its larger Q-Suite.
Posted April 28, 2016
New research from Airports Council International found that customer service has a greater affect on revenue than increasing traffic or retail space.
Posted April 27, 2016
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers.
Posted April 26, 2016
New integration with Zapier expands RingCentral Office cloud communications and collaboration across workplace applications.
Posted April 25, 2016
Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow.
Posted April 22, 2016
Verint's Workforce Optimization completes interoperability testing with EMC's Elastic Cloud Storage.
Posted April 22, 2016
The latest version of Noble's harmony contact center software offers inbound service management tools.
Posted April 22, 2016
Wise.io's Wise Support artificial intelligence application automatically identifies and recommends common replies to customer support inquiries.
Posted April 21, 2016
Mitel's new suite of contact center, cloud, and mobile solutions enables greater opportunities for mobile workers and consumers.
Posted April 20, 2016
Artificial intelligence company released its latest customer service platform that combines human and computer intelligence.
Posted April 18, 2016
OpenText's $170 million purchase of HP's software assets will strengthen its enterprise information management offerings.
Posted April 18, 2016