News Briefs

Transcosmos expands its call center business and enhances its mult-language support and back-office functions for e-commerce.
Posted April 28, 2016

Indosoft is releasing its Visual IVR Builder as a stand-alone component outside its larger Q-Suite.
Posted April 28, 2016

New research from Airports Council International found that customer service has a greater affect on revenue than increasing traffic or retail space.
Posted April 27, 2016

The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers.
Posted April 26, 2016

New integration with Zapier expands RingCentral Office cloud communications and collaboration across workplace applications.
Posted April 25, 2016

Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow.
Posted April 22, 2016

Verint's Workforce Optimization completes interoperability testing with EMC's Elastic Cloud Storage.
Posted April 22, 2016

The latest version of Noble's harmony contact center software offers inbound service management tools.
Posted April 22, 2016's Wise Support artificial ­intelligence application automatically identifies and recommends common replies to customer support inquiries.
Posted April 21, 2016

Mitel's new suite of contact center, cloud, and mobile solutions enables greater opportunities for mobile workers and consumers.
Posted April 20, 2016

Artificial intelligence company released its latest customer service platform that combines human and computer intelligence.
Posted April 18, 2016

OpenText's $170 million purchase of HP's software assets will strengthen its enterprise information management offerings.
Posted April 18, 2016

InGenius' Connector Enterprise for Cisco achieves Cisco-certified compatibility.
Posted April 14, 2016

Instant Messenger Aggregator will work with popular third-party IM platforms like Yahoo, WhatsApp, WeChat, and AOL.
Posted April 14, 2016

Acquiring Airwoot will expands Freshdesk's capabilities in social customer service.
Posted April 13, 2016

Reporting Studio is a new cloud-based contact center reporting tool from Connect First.
Posted April 12, 2016

Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses.
Posted April 12, 2016

A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets.
Posted April 11, 2016

Five9 has begun operations in Europe, the Middle East, and Africa with a new office in London.
Posted April 08, 2016

Patents cover customer and business communications system innovations.
Posted April 05, 2016

The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch.
Posted April 05, 2016

AMC Contact Canvas recertifies Oracle Siebel to CRM with latest version.
Posted April 04, 2016

The new release provides advanced capabilities such as proactive notification to preempt connectivity issues and automated reading of scanned documents.
Posted April 01, 2016

Inteladesk is a customer help desk management solution powered by artificial intelligence.
Posted April 01, 2016

Indosoft's next-generation contact center ACD software unifies its various APIs for unified communications and call center software.
Posted April 01, 2016

The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features.
Posted March 31, 2016

Talkdesk Live is a real-time contact center reporting solution.
Posted March 30, 2016

Numonix has enhanced the integration of its Recite interaction recording solution With Toshiba's IPedge, VIPedge and Strata CIX solutions.
Posted March 30, 2016

Q-Suite 5.12 call center ACD software offers improved support for managing services on servers.
Posted March 30, 2016

ShoreTel's new Microsoft plug-in lets users access telephony functions right within Skype for Business.
Posted March 29, 2016

Desk 360 offers SMBs a collection of tools for greater customer insights and context.
Posted March 24, 2016

Upgraded IPedge application includes capabilities for users to generate call activity reports.
Posted March 23, 2016

MiaRec recording announcement is available as part of MiaRec call recording for the Cisco Unified Communication platform for both inbound and outbound calls.
Posted March 23, 2016

The filing will reduce the company's debt by about $320 million.
Posted March 22, 2016

Assure: Daily System Check is an automated call recording compliance verification tool for financial services firms.
Posted March 21, 2016

Partners can bundle new cloud-based contact center services from Five9 with PBX
Posted March 17, 2016

The Basic Voice offering lets companies of any size offer phone support.
Posted March 16, 2016

IOVOX's affiliate program increases revenue opportunities for channel partners selling communication services.
Posted March 16, 2016

Medallia Text Analytics uses machine learning to extract meaning from customer feedback.
Posted March 16, 2016

B-next has added Verint Speech Analytics to its CMC:Suite solution for financial services firms.
Posted March 16, 2016

A new subscription-based cloud delivery model maintains all of CX-E's premises-based features. (Featured on
Posted March 14, 2016

Social customer service platform providers partner on a solution that combines online forums with peer-to-peer resolution across social channels. (Featured on
Posted March 14, 2016

ViA 3400 offers an advanced analytics and management tool for measuring the performance of telephone customer self-service.
Posted March 10, 2016

VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications.
Posted March 09, 2016

Verizon's Unified Customer Experience will enable companies to connect with customers via Web chat, phone, mobile, or email.
Posted March 08, 2016

Bundles are delivered as unified communications as a service for contact center as a service.
Posted March 08, 2016

Fonolo received two U.S. patents and one Canadian patent on key aspects of contact center queuing and IVR technology.
Posted March 08, 2016

General Dynamics' CXP is a contact center platform based on Genesys technology. (Featured on
Posted March 04, 2016

Interactive Intelligence's PureCloud Engage is now available on the AppExchange.
Posted March 04, 2016

The merger expands IVR Technology Group's access to VoiceXML and CCXML platforms.
Posted March 02, 2016