New features in the NOW Platform's latest release enhance Now Assist GenAI experiences and offer intelligent automation. (Featured on DestinationCRM.com.)
Posted March 20, 2024
Five9 customers now have access to SuccessKPI's contact center intelligence for agents, supervisors and executives, from speech and text analytics to complete BI and reporting.
Posted March 20, 2024
Verint TimeFlex Bot leverages AI for contact center agent scheduling.
Posted March 19, 2024
Kustomer IQ Agent Assist is AI-powered copilot for customer service agents. (Featured on DestinationCRM.com.)
Posted March 19, 2024
AudioCodes' new omnichannel experience will support email and webchat in a one-screen Microsoft Teams contact center built in Azure.
Posted March 15, 2024
Skit.ai's suite of generative AI-powered, self-service solutions includes voice, chat, email, and text automation.
Posted March 15, 2024
Tech Mahindra and Sprinklr partner to deliver AI-first customer experience platform for front-office teams. (Featured on DestinationCRM.com.)
Posted March 15, 2024
Assort Health's new generative AI solution is designed to reduce wait times for medical office's call centers.
Posted March 14, 2024
Dialpad and T-Mobile launch Ai Recaps. (Featured on DestinationCRM.com.)
Posted March 14, 2024
Zendesk is ramping up its capabilities in AI agent automation with the Ultimate acquisition.
Posted March 13, 2024
Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution.
Posted March 13, 2024
iQor will harness NICE's CXone platform in its outsourcing business.
Posted March 13, 2024
With Deepgram Aura, developers can now build production-grade, secure, and human-like voice AI applications. (Featured on SpeechTechMag.com.)
Posted March 13, 2024
GoTo's Contact Center Pro brings contact center-as-a-service technology to mid-market and enterprise businesses.
Posted March 12, 2024
Genesys and Epic team up to help clinicians improve the patient experience by integrating Genesys Cloud and Epic Cheers. (Featured on DestinationCRM.com.)
Posted March 07, 2024
Upstream Works' Omni AI Hub expedites AI for on-premise, cloud, and hybrid contact centers and powers virtual customer self-service and agent assistance.
Posted March 07, 2024
Talkdesk Autopilot is a generative AI customer service experience with self-service use cases for banks and retailers.
Posted March 06, 2024
InterVision's ConnectIV CX is a cloud contact center solution built on Amazon Connect.
Posted March 06, 2024
The C3 Generative AI: Standard Edition no-code, self-service generative artificial intelligence application is now available on Google Cloud Marketplace.
Posted March 06, 2024
Calabrio's GovSuite cloud contact center solution is a workforce performance suite for optimized government customer service.
Posted March 06, 2024
Mutare's Voice Traffic Filter is now available on the NICE CXexchange marketplace, giving NICE customers a tool that rids their voice channel of unwanted calls.
Posted March 05, 2024
Enghouse's EnghouseAI Suite seeks to enhance contact center agent productivity and deliver insights.
Posted March 04, 2024
TELUS International and Local Measure pair up to elevate genAI-fueled CX with Engage Platform integration.
Posted March 04, 2024
8x8 Engage empowers customer-facing employees outside the contact center that require enhanced customer engagement capabilities.
Posted March 01, 2024
8x8 Proactive Outreach for 8x8 Contact Center enables personalized messaging at scale.
Posted February 29, 2024
Alorica ReVoLT provides real-time voice translation for 75 languages and 200 dialects to enable multilingual customer experiences. (Featured on SpeechTechMag.com.)
Posted February 29, 2024
Playvox's full suite of Workforce Management solutions are now available on the Five9 CX Marketplace.
Posted February 27, 2024
Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. (Featured on DestinationCRM.com.)
Posted February 27, 2024
D-ID Agents can hear, think, and speak in real time. (Featured on DestinationCRM.com.)
Posted February 27, 2024
Cognigy's conversational AI is now available to Genesys customers in North America.
Posted February 22, 2024
Mitto and MoEngage are optimizing WhatsApp Business and SMS capabilities.
Posted February 21, 2024
NextPlane is bringing new capabilities into Microsoft Teams, unified communications, and contact center platforms.
Posted February 21, 2024
TN Insights provides intelligence and visibility into calling behaviors.
Posted February 21, 2024
Advanced genAI solutions from Authenticx give healthcare organizations a platform to analyze findings hidden in customer conversations. (Featured on SpeechTechMag.com.)
Posted February 20, 2024
OneCloud CX is an omnichannel customer experience platform powered by AI.
Posted February 16, 2024
New alliance adds Playvox's workforce engagement management solutions to Intelisys' portfolio.
Posted February 14, 2024
Anywhere365 adds an intelligent AI assistant through its acquisition of Deepdesk.
Posted February 13, 2024
Premier BPO has launched Stafford Communications Group, a Canadian subsidiary.
Posted February 13, 2024
Zenarate enhanced Call Analyzer with Call Insights to surface customer call trends and drive proactive agent training
Posted February 09, 2024
VOXDATA Solutions will extend Qualfon's global reach and language service offerings.
Posted February 08, 2024
Medallia's AI innovations include Ask Athena, Intelligent Summaries, Smart Response, and Themes.
Posted February 06, 2024
Glia's Unified Interaction Management eliminates disjointed experiences for contact center staff and customers.
Posted February 06, 2024
ScreenMeet's AI Assist is a generative AI assistant for remote support agents. (Featured on DestinationCRM.com.)
Posted February 05, 2024
The rebranded Echo AI has moved its Conversation Intelligence platform outside the contact center and added real-time capabilities.
Posted January 31, 2024
Somos' RealAgent helps ensure that company outbound calls and texts reach their intended targets. (Featured on DestinationCRM.com.)
Posted January 30, 2024
New 8x8 XCaaS Platform capabilities include AI-generated post-meeting summaries and action items, omnichannel experiences, global workforce support, and deeper integrations.
Posted January 26, 2024
Yellow.ai and Infobip have teamed up to offer generative AI-powered customer support automation.
Posted January 24, 2024
USAN Realm empowers contact centers to create, deliver, and manage Amazon Connect deployments.
Posted January 23, 2024
The worldwide market for speech analytics is set to grow by 16.8 percent CAGR through 2030, Market Digits predicts. (Featured on SpeechTechMag.com.)
Posted January 23, 2024
3CLogic's partnership with Medallia will allow it to extend its conversational AI and sentiment analytics capabilities.
Posted January 19, 2024