D-ID Agents is a platform for developing digital humans.
Posted December 12, 2023
Yellow.ai has earned a partner listing on Zendesk Marketplace.
Posted December 12, 2023
With Helpshift's new AI capabilities, agents can respond more effectively to customer frustration, especially in multilingual scenarios. (Featured on DestinationCRM.com.)
Posted December 12, 2023
Kustomer's KIQ Customer Assist is an AI-powered customer service chatbot.
Posted December 06, 2023
CommBox's Era AI provides customer service automation and delivers contextual responses to customers and agents. (Featured on DestinationCRM.com.)
Posted December 06, 2023
Glance's human collaboration solutions enable Genesys Cloud CX users to deliver more personal, tailored support.
Posted December 05, 2023
Cyara's CX Assurance solutions are now available to NICE users through the CXexchange Marketplace.
Posted November 30, 2023
Partnership combines CommunityWFM's contact center workforce management software with the Newbridge product suite.
Posted November 30, 2023
Cyara's acquisition of QBox delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance
Posted November 29, 2023
Genesys Cloud CX users can now add Intradiem's ACD monitoring and WFM solutions right from the Genesys AppFoundry marketplace.
Posted November 28, 2023
Ada's Customer Service AI Agent is powered by the Ada Reasoning Engine to maximize automated resolutions.
Posted November 22, 2023
Google's Vertex AI will be the backbone behind new Transcom AI capabilities for customer experience solutions.
Posted November 22, 2023
Transcom brings Netomi's artificial intelligence to its customer experience portfolio.
Posted November 17, 2023
Cognigy's AI Copilot is a daily companion for contact center agents.
Posted November 16, 2023
Sprinklr and infinit.cx have teamed up to deliver AI-powered contact center and customer experience solutions.
Posted November 16, 2023
Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management are the latest generative AI solutions to be embedded into the ServiceNow Platform.
Posted November 16, 2023
Salesforce Service Intelligence provides AI-powered insights into customer service interactions with Service Cloud.
Posted November 16, 2023
The specialized LLM aid in the development of augmented agent assistance tools, conversational AI, voice and chatbots, and conversational analytics.
Posted November 15, 2023
Content Guru's brain AI now supports other generative AI platforms, including OpenAI's GPT, Microsoft Azure, and Google's PALM2.
Posted November 15, 2023
RingCentral RingCX is an AI-first contact center that integrates with RingCentral MVP.
Posted November 15, 2023
PCI Pal has integrated its Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone.
Posted November 14, 2023
Valuates expects the worldwide market for live chat software to grow by 8.8 percent per year through 2030.
Posted November 14, 2023
Azoth Analytics expects the worldwide market for customer experience outsourcing to grow at a compound annual rate of 9.9 percent for the next five years.
Posted November 14, 2023
Uniphore is leveraging multimodal AI models in its latest platform release. (Featured on SpeechTechMag.com.)
Posted November 14, 2023
Leveraging large language models, call recordings are transcribed to text, while TrueCaller also generates summaries and one-line descriptions for iOS and Android users.
Posted November 10, 2023
Five9 OneStudent delivers a cloud-based contact center solution for colleges and universities looking to better engage with students.
Posted November 10, 2023
Independent audits salute CommunityWFM's internal controls and processes
Posted November 09, 2023
Omilia's Agent Assist provides call center agents personalized coaching and contextually relevant real-time guidance.
Posted November 08, 2023
The TELUS-Five9 combined CCaaS solution provides omnichannel support, intelligent routing, and AI-driven insights
Posted November 08, 2023
CallMiner adds advanced search, real-time analytics, improved dashboards, and more across its product suite.
Posted November 07, 2023
Cresta has added generative AI to Cresta Outcome Insights, Cresta Knowledge Assist, and Cresta Opera.
Posted November 07, 2023
Marchex's new features empower companies in verticals such as automotive, home services, healthcare, and others to extract actionable data from customer conversations. (Featured on DestinationCRM.com.)
Posted November 07, 2023
LivePerson's Conversational Intelligence Suite includes AI-powered Analytics Studio, Generative Insights, and Report Center. (Featured on DestinationCRM.com.)
Posted November 02, 2023
Atento has turned to Microsoft Azure OpenAI Service to act as a pilot for customer service agents.
Posted November 01, 2023
Emplifi updated its Influencers, UGC, Care, and Agent platforms in the Fall 23 release. (Featured on DestinationCRM.com.)
Posted November 01, 2023
AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being.
Posted October 26, 2023
8x8 XCAAS platform enhancements include AI-powered voice conversational self-service capabilities, video customer engagement, deeper Microsoft Teams integrations, and new meeting capabilities.
Posted October 26, 2023
SAP is adding generative artificial intelligence across its Customer Experience portfolio. (Featured on DestinationCRM.com.)
Posted October 25, 2023
Zoom and Verint expand partnership to bring Verint's customer experience automation into Zoom's platform. (Featured on DestinationCRM.com.)
Posted October 25, 2023
Dialpad's Custom Ai Playbooks provide users with real-time guidance on customer service and sales calls. (Featured on DestinationCRM.com.)
Posted October 25, 2023
SignalWire's AI Agent helps companies build AI into voice applications. (Featured on SpeechTechMag.com.)
Posted October 24, 2023
Sinch Calling with Webex is an integrated calling and collaboration solution with advanced messaging and meeting functionalities.
Posted October 20, 2023
Telinta customers can now encrypt both SIP signaling and media for mobile VoIP calling with TeliGlobe.
Posted October 19, 2023
Verint's PII Redaction Bot helps protect sensitive customer data and reduce compliance risk.
Posted October 17, 2023
Radish ChoiceView Lite for Amazon Connect adds visually enhanced AI interactions to phone calls.
Posted October 17, 2023
With Invoca's Signal AI enhancements, companies can now train AI models faster and achieve immediate value and insights from customer conversations. (Featured on DestinationCRM.com.)
Posted October 17, 2023
Talkdesk has layered generative AI across its entire contact center platform to improve outcomes and identify potential biases and hallucinations.
Posted October 16, 2023
Partnership will combine Qualtrics AI with insights from experience data and automated workflows within WorkJam.
Posted October 12, 2023
Intradiem and Thrive are delivering 60-second Resets to reduce stress and boost productivity.
Posted October 12, 2023
Ada's Generative Actions enables AI-powered customer service chatbots to resolve customer issues without human intervention.
Posted October 12, 2023