New genAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders with configurability and implementation.
Posted June 05, 2024
Sanas Noise Cancellation leverages patent-pending AI technology to improve conversation clarity. (Featured on SpeechTechMag.com.)
Posted June 05, 2024
Meaning brings generative AI voice harmonization to Five9 Agent Desktop.
Posted June 04, 2024
Talkdesk Navigator and mood insights give companies access to generative artificial intelligence capabilities to hyper-personalize customer experiences.
Posted June 04, 2024
Amazon steps up support and integrations for its Connect contact center suite.
Posted June 03, 2024
Partnership between TaksUs and Mavenoid enables self-service troubleshooting and live agent transfers for product support issues.
Posted June 03, 2024
CallMiner's App Marketplace helps organizations expand the value of conversation intelligence investments.
Posted June 03, 2024
The latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front- and back-office CX operations. (Featured on DestinationCRM.com.)
Posted May 31, 2024
The relationship combines AI solutions and industry-specific clouds from Talkdesk with Cognizant's global customer experience consulting and transformation services.
Posted May 30, 2024
New capabilities make Ada's AI Agent smarter, more trustworthy, and capable of reasoning.
Posted May 24, 2024
Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers.
Posted May 23, 2024
TELUS elevates its contact center-as-a-service offering with eGain's knowledge management and AI.
Posted May 22, 2024
Zappix integrates Vee24's co-browsing, screen sharing, and video chat into its Digital Agent Assist solution.
Posted May 22, 2024
Startek Generative AI equips agents to address customer needs.
Posted May 21, 2024
Atento AI Studio is a comprehensive AI platform to elevate customer experience and efficiency.
Posted May 21, 2024
Sabio's Wellbeing Companion aims to boost contact center agent well-being and performance through artificial intelligence, analytics, and human insight.
Posted May 21, 2024
Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity, and provides new insights for managers. (Featured on DestinationCRM.com.)
Posted May 20, 2024
LivePerson Conversation Orchestration and Voice-to-Digital transformation solutions will debut soon. (Featured on DestinationCRM.com.)
Posted May 16, 2024
Eltropy Voice+ combines traditional Voice capabilities with text, video, chat, AI, and more.
Posted May 15, 2024
Enhancements to the Avaya Experience Platform leverage artificial intelligence, analytics, and integration partnerships to streamline operations.
Posted May 15, 2024
Calabrio's Workforce Management contact center software integrates with Avaya Experience Platform Public Cloud.
Posted May 15, 2024
Coveo's partnership with Genesys will empower contact center agents with AI search, recommendations, and generative answering.
Posted May 14, 2024
Vonage has expanded its Vonage Premier for Service Cloud Voice solution through an integration with Salesforce Einstein Conversation Insights.
Posted May 14, 2024
Expansion of Avaya partnership to include Alvaria CX Premier enterprise-scale omnichannel compliant outbound engagement
Posted May 14, 2024
Avaya and LivePerson have integrated their product, go-to-market, and services to provide a unified, omnichannel suite for customers with on-premises, hybrid, or cloud contact centers.
Posted May 13, 2024
New hybrid solution empowers customers to combine Avaya investments with collaboration capabilities from RingCentral.
Posted May 13, 2024
Edify brings workflow, customer journey orchestration, and other AI-powered technologies into the Avaya Experience Platform.
Posted May 09, 2024
Intradiem's Machine Learning Burnout and Attrition Indicator can predict agent burnout while supporting well-being in contact centers.
Posted May 07, 2024
Insights is a new AI-powered contact center business intelligence tool from Calabrio.
Posted May 07, 2024
Salesforce's Unified Knowledge collects information from third-party systems and integrates it into Salesforce.
Posted May 06, 2024
Zingtree's CX Answers and CX Actions automate and optimize customer interactions.
Posted April 30, 2024
Avaamo's Agent Copilot gives contact center employees guidance before, during, and after calls.
Posted April 30, 2024
Tech Mahindra and Atento partner to deliver genAI-powered business transformation services.
Posted April 30, 2024
Enhancements include new capabilities for embedding AI, video, and social messaging into workflows.
Posted April 30, 2024
MarketsandMarkets expect the conversational AI market to grow by 25 percent per year for the next six years. (Featured on SpeechTechMag.com.)
Posted April 30, 2024
Recent platform additions include 8x8 Engage, 8x8 Operator Connect for deeper integration with Microsoft Teams, and new bulk messaging for outbound customer engagement.
Posted April 26, 2024
Content Guru's storm becomes the first contact center-as-a-service (CCaaS) platform to meet the WCAG 2.2 criteria.
Posted April 23, 2024
Together IntelePeer and Microsoft Azure OpenAI are working to deliver AI automation solutions and virtual agents for customer service.
Posted April 19, 2024
ASAPP's Generative Agent can handle up to 90 percent of contact center interactions.
Posted April 17, 2024
Calabrio's Bot Analytics provides access to all transcripts with more than 200 metrics organized for discovery and analysis.
Posted April 17, 2024
Kore.ai's XO Platform V11.0 offers expanded AI automation.
Posted April 17, 2024
Zendesk's AI innovations include autonomous AI agents, workflow automation, agent copilot, workforce management, and quality assurance capabilities powered by Zendesk AI. (Featured on DestinationCRM.com.)
Posted April 16, 2024
boost.ai's Generative Action is a generative AI engine for customer service automation.
Posted April 16, 2024
8x8 Operator Connect is a native contact center solution certified to integrate with Teams.
Posted April 16, 2024
Khoros Customer Care Cloud combines generative AI with data, automation, and digital engagement tools.
Posted April 12, 2024
Five9's enhanced Zendesk integrations unify the agent workspace.
Posted April 11, 2024
Intercom's Fin AI Copilot is an AI assistant for customer service agents.
Posted April 10, 2024
Intento Translator for Salesforce ServiceCloud automatically translates content across customer service chat interactions in real time for both the agent and customer. (Featured on DestinationCRM.com.)
Posted April 09, 2024
Salesforce's Unified Conversations for WhatsApp transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. (Featured on DestinationCRM.com.)
Posted April 09, 2024
Cresta's new behavior detection with AI intents empower organizations to improve agent performance and efficiency. (Featured on DestinationCRM.com.)
Posted April 09, 2024