News Briefs

With NICE Enlighten Actions Industry Benchmarks, organizations can compare their key metrics and service insights to industry standards.
Posted July 27, 2023

ASAPP's GenerativeAgent seeks to automate the majority of contact center interactions.
Posted July 26, 2023

NICE's ElevateAI 1K Every Day initiative grants companies 1,000 interactions per day with ElevateAI's free AI-powered transcription services and CX AI models. (Featured on DestinationCRM.com.)
Posted July 25, 2023

Partnership integrates Luminoso's Daylight artificial intelligence-driven text analytics solution with Minerva CQ's real-time agent assist platform. (Featured on DestinationCRM.com.)
Posted July 20, 2023

New features in Quantum Metric's Atlas hasten insight discovery, increase visibility, and incorporate offline data to empower users based on role and use case. (Featured on DestinationCRM.com.)
Posted July 20, 2023

Partnership embeds eGain's knowledge and digital capabilities into the Talkdesk Agent Workspace. (Featured on DestinationCRM.com.)
Posted July 20, 2023

Qualtrics' XM/os2 is the next generation of its platform fully enabled with AI. (Featured on DestinationCRM.com.)
Posted July 19, 2023

SupportLogic's Response Assist and Translation Assist are the first of its generative AI features for Agent SX.
Posted July 19, 2023

G12 adds another way for customers to reach companies with texting for Microsoft Teams.
Posted July 19, 2023

Infobip Experiences is an artificial intelligence-powered, no-code journey builder. (Featured on DestinationCRM.com.)
Posted July 17, 2023

Content Guru has enhanced storm LINK with geo-location sharing, rear camera support, and greater personalization.
Posted July 13, 2023

IrisCX's Session Score is a real-time customer satisfaction measurement tool for contact centers.
Posted July 13, 2023

Alvaria Workforce Cloud Data Access helps contact centers take control of the workforce data analytics.
Posted July 12, 2023

TCN has enhanced its SMS Payment Portal with a text-to-pay feature for its contact center platform, TCN Operator.
Posted July 11, 2023

SignalWire AI Agent is a no-code artificial intelligence agent for CPaaS.
Posted July 06, 2023

Grand View Research is calling for the CEM industry to see 15.4 percent CAGR for the next seven years.
Posted July 06, 2023

Tata acquires Kaleyra, fueling its expansion into the customer interactions platform market.
Posted July 06, 2023

FedRAMP authorization enables government agencies to use Genesys Cloud CX.
Posted July 06, 2023

Salesforce's Service GPT and Sales GPT leverage generative AI for call summaries, coaching, and content generation. (Featured on DestinationCRM.com.)
Posted July 03, 2023

Partnership integrates Illuma Shield with the Glia Interaction Platform. (Featured on SpeechTechMag.com.)
Posted June 28, 2023

Twilio and Frame AI partnership brings artificial intelligence capabilities to Twilio Flex.
Posted June 28, 2023

Hammer Google Dialogflow Transformer lets DevOps teams test thousands of natural language AI-driven self-service journeys.
Posted June 28, 2023

eGain's Innovation in 30 Days lets companies try out generative AI for a month with no strings attached.
Posted June 27, 2023

NICE's CXone cloud contact center platform is found to be in alignment with the European Union's security, data protection, and compliance requirements.
Posted June 27, 2023

Invoca's PreSense product for contact centers now connects with Five9, NICE inContact, Genesys, Salesforce, Amazon Connect, and others.
Posted June 22, 2023

Sprinklr's latest quarterly release delivers AI and generative AI capabilities to supercharge agent productivity.
Posted June 22, 2023

Astound Broadband and Intermedia Cloud Communications have partnered to launch Cloud Contact Center, an omnichannel, AI-powered contact center platform.
Posted June 22, 2023

Zendesk's acquisition of Tymeshift brings AI-powered workforce management to its portfolio.
Posted June 22, 2023

UJET's new contact center mobile app lets agents handle customer service requests on the go.
Posted June 21, 2023

Technavio sees the rising adoption of cloud-based call centers as the key factor?boosting market growth of call center AI solutions.
Posted June 20, 2023

Yellow.ai's generative AI-powered chatbots and voicebots for customer and employee experience automation are now available on SAP Store.
Posted June 20, 2023

Alvaria is adding outbound capabilities, including compliance management and convenient time to call, to Avaya's platform.
Posted June 20, 2023

Alorica IQ helps companies meet demand for digitally led customer interactions.
Posted June 20, 2023

Cogito's new features empower front-line contact center leaders to drive improved employee and customer experiences.
Posted June 20, 2023

Cyara's acquisition of CentraCX brings insights from customer feedback to its CX transformation solutions.
Posted June 20, 2023

Observe.AI's LLM is trained on real-world contact center data and tasks and offers greater accuracy, control, and privacy for contact centers to leverage generative AI.
Posted June 20, 2023

CallMiner's RealTime product now offers agent guidance, script adherence support, and more.
Posted June 19, 2023

The Cisco Powered Services certification for Cisco Webex Contact Center and Cloud Calling assures managed services from a proven partner backed by an enterprise-class service-level agreement.
Posted June 16, 2023

ServiceNow's Now Assist for Virtual Agent is a generative AI solution to create conversational experiences for self-service.
Posted June 13, 2023

Limitless Secure Access creates new levels of security for an expanded pool of GigCX professionals.
Posted June 13, 2023

Twilio's expanded Google Cloud partnership sets the stage for joint generative AI innovation.
Posted June 08, 2023

Servion and Hammer are teaming up to accelerate the adoption of contact center automation testing
Posted June 08, 2023

Twilio CustomerAI combines the data that flows through its Customer Engagement Platform with large language models.
Posted June 07, 2023

NICE's Enlighten Copilot, Autopilot, and Actions combine generative AI with data from its CXone contact center platform. (Featured on DestinationCRM.com.)
Posted June 06, 2023

Yellow.ai combines with Genesys' marketplace of solutions with its Dynamic Automation Platform (DAP).
Posted June 06, 2023

Akkadian's unified communications provisioning automation solution now supports Webex Contact Center.
Posted June 05, 2023

Using large language models, Genesys Cloud CX helps employees with post-customer-engagement outcomes. (Featured on DestinationCRM.com.)
Posted June 05, 2023

Content Guru extends storm's sentiment analysis capabilities through Jabra Engage AI integration.
Posted May 30, 2023

TCN continues to strengthen its compliance solutions, helping its clients navigate the challenges with SMS consent and deliverability.
Posted May 30, 2023

Together Cognigy and Black Box hope to accelerate deployment of conversational AI in contact centers.
Posted May 26, 2023
Pages
1234
5
678910111213141516171819202122232425
26272829303132333435363738394041424344454647484950
515253545556575859606162636465666768697071