Noble Systems, a provider of omnichannel contact center technology, has been issued its 200th U.S. patent.
This latest patent (#10,447,853) is titled "Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center." It covers technology that allows agents to interact with customers over multiple channels concurrently. This innovation allows increased agent control in Noble's agent desktop (Noble Composer) for handling multiple sessions involving multiple communication channels. The Noble Composer agent interface provides for the concurrent display of sessions and controls which session the agent is actively handling and which information is displayed on the agent interface for each session.;
"Noble Systems is excited to reach this milestone in the same year that we celebrate our 30th anniversary. We believe that investing in the best people and the best research and design in the business leads to the development of superior products. The Noble team works diligently to find creative new solutions to industry challenges," stated Jim Noble, president and CEO of Noble Systems, in a statement. "Our in-house IP team then takes the essential next step to protect these innovations. Noble Systems has made securing our solutions for the future a core focus of our business, creating a key differentiator for our clients."