Cresta Available in Genesys AppFoundry

Cresta's real-time intelligence solution for contact centers is now available as a premium application on Genesys' AppFoundry integrated customer engagement solutions marketplace.

"We are proud to be partnering with Genesys and a part of the Genesys AppFoundry. We are seeing strong success with our joint customers, and we are excited to work to streamline how customers can benefit from both of our technologies,," said Zayd Enam, CEO and co-founder of Cresta, in a statement. "Together, Genesys and Cresta enable customer service and sales representatives and their leaders to be at their best."

"We're on a mission to help our customers deliver empathetic, high-quality interactions that build loyalty and engagement across all touch points," said Olivier Jouve, executive vice president and general manager of Genesys Cloud CX, in a statement. "A critical part of accomplishing that mission is to innovate on how our customers can more easily deploy and benefit from innovations from leaders like Cresta to achieve their goals."