The Conversational Cloud creates an AI-powered command center for customer messaging conversations. (Featured on DestinationCRM.com.)
Aug 04, 2020
NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions.
Jul 27, 2020
Native, on-demand HD video capability enables contact center agents to add video interaction from any channel.
Jul 22, 2020
As customer journeys become more complicated, the workflows to address them need to be much simpler, a Calabrio speaker explains during the CX Network Contact Center seminar.
Jul 20, 2020
AI-powered deep robotics promise to make bots faster, more durable, and easier to deploy, the company says. (Featured on DestinationCRM.com.)
Jul 14, 2020
Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Jul 09, 2020
RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Jun 30, 2020