Gartner sees chatbot investment on the rise, but notes that low ROI and other challenges persist.
Jul 27, 2022
Vonage brings cloud-based communications and contact center platforms to Ericsson.
Jul 25, 2022
Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines.
Leonard Klie | Jul 19, 2022
Investing in digital, social, and virtual will remain a post-COVID priority. (Featured on DestinationCRM.com.)
Jul 05, 2022
Growth in the customer insights and feedback market is being fueled by digital transformation and artificial intelligence adoption, according to Dash Research. (Featured on DestinationCRM.com.)
Jun 29, 2022
With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2. (Featured on DestinationCRM.com.)
Jun 15, 2022
Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference. (Featured on DestinationCRM.com.)
Jun 14, 2022