Do you hate wasting time on bad customer service when you're on the clock? So will your company, which stands to lose $900 per employee in lost productivity.
A new study by eDigitalResearch confirms: Live chat is the most satisfying modality for customer engagement.
First integrated call center operation could go live this year. [Originally featured on DestinationCRM.com]
Red Hat migrates legacy structure to Genesys Customer Experience Platform.
If your customer service model emphasizes wowing customers over offering efficiency, you may be going about it all wrong.
Features include visual IVR, an enhanced business rules tool, and a multichannel agent desktop solution.
These days, the keyboard is mightier than the sword. If you're not responding to complaints on social media as quickly as your current customers expect, you're not only alienating them, but potential customers as well.