Contact Center Software Market to Reach $72.04 Billion by 2027

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Allied Market Research foresees an 18.9 percent compound annual growth rate for contact center software for the next seven years. (Featured on DestinationCRM.com.)

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As Online Shopping Increases, Demand for Fast, Effortless Service Intensifies

Northridge Group finds consumers work too hard to get issues resolved. (Featured on DestinationCRM.com.)

Feb 05, 2021
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8x8 Launches Winter 2021 Release

8x8's Winter 2021 Release delivers customer engagement and cloud communications enhancements across its integrated platforms.

Jan 29, 2021
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Avaya Adds AI to CCaaS and CPaaS with Virtual Agents Integrating Google Cloud Dialogflow CX

Avaya's AI Virtual Agent Enhanced with Google Cloud DialogFlow CX, blends automated and assisted service to contact center interactions.

Jan 27, 2021
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NICE Integrates CXone and Engage with Microsoft Teams

Companies can access NICE inContact CXone contact center controls from Teams and use NICE Engage real-time recording to ensure compliance.

Jan 26, 2021
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AWS Expands Its AI-Powered Contact Center Intelligence (CCI)

Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)

Jan 12, 2021
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The Top 10 SmartCustomerService.com Stories of 2020

COVID-19 was the major headline-maker of 2020, but not all the news centered on the pandemic.

Leonard Klie | Jan 08, 2021