Amazon's generative AI introductions include Amazon Q, Amazon Connect Contact Lens, Amazon Lex in Amazon Connect, and Amazon Connect Customer Profiles.
Nov 28, 2023
Be My Eyes offers AI visual support for blind and low-vision customers.
Nov 16, 2023
TransUnion report shows 90 percent of financial services contact centers see fraud attacks increasing. (Featured on DestinationCRM.com.)
Nov 10, 2023
The rising adoption of cloud-based contact centers will drive market growth, Technavio reports. (Featured on SpeechTechMag.com.)
Oct 24, 2023
Generative AI is not yet ready for customer-facing use cases, Forrester asserts. (Featured on DestinationCRM.com.)
Oct 17, 2023
Customer service teams can use full, assisted, or attended automation and should employ all three. (Featured on DestinationCRM.com.)
Oct 10, 2023
NICE expands its conversational AI capabilities with LiveVox acquisition.
Oct 04, 2023