Last weekend was a tough one for Target, as its registers crashed nationwide. Nevertheless, the retailer handled the crisis effectively, demonstrating three lessons in crisis management.
Maria Minsker | Jun 21, 2019
The new feature provides seamless customer handoffs from Ada's chatbot to live chat platform partners including Zendesk, Salesforce, and Nuance.
Sam Del Rowe | Jun 20, 2019
The new release aims to improve customer experiences through enhancements designed to deliver real-time, targeted insights. (Featured on DestinationCRM.com.)
Jun 14, 2019
Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments. (Featured on DestinationCRM.com.)
Jun 12, 2019
Conference speakers identify artificial intelligence and related technologies as the key to handling the explosion of contact center communications. (Featured on DestinationCRM.com.)
Jun 11, 2019
NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management.
Jun 06, 2019
The solution pulls in data from different service channels and apps to deliver customer service on a single platform, enabling agents to bring greater context to customer relationships.
Maria Minsker | May 31, 2019