New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics.
Apr 15, 2021
Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
Apr 12, 2021
MarketsandMarkets expects the worldwide contact center software market to expand at a CAGR of almost 21 percent over the next five years.
Apr 07, 2021
Talkdesk AI Trainer lets contact center agents and supervisors observe, validate. and improve artificial intelligence models.
Mar 31, 2021
Vivantio's suite of customer service optimization software is designed specifically for SMBs in the B2B space.
Mar 30, 2021
Research firm MarketsandMarkets projects the global voice biometrics market to reach $2.845 billion by 2024. (Featured on SpeechTechMag.com.)
Mar 24, 2021
Thoma Bravo acquired speech and contact center software vendor Calabrio from fellow investment firm KKR. (Featured on DestinationCRM.com.)
Mar 23, 2021