Gartner Identifies the Top Customer Service Technologies

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Customer service leaders value tech that supports customer self-service and agent retention, Gartner finds.

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New Realities Drive Contact Center Transformation

Leading service organizations are building new pathways to better service quality, scalability, and cost in post-pandemic contact centers, Deloitte finds.

May 09, 2023
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Communications Platform-as-a-Service (CPaaS) Market to Hit $60 Billion by 2032

FMI projects 25 pecent CAGR for CPaaS solutions through 2032, fueled largely by chatbot adoption.

Apr 26, 2023
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Customers Still Prefer Voice Support

Voice is still preferred by consumers despite the rise of digital support channels, says Info-Tech Research Group. (Featured on

Apr 18, 2023
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Conversational AI Market to Be Worth $29.8 Billion by 2028

MarketsandMarkets is projecting 22.6 percent CAGR for the conversational AI market for the next five years.

Apr 11, 2023
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Customer Experience Management Market to Top $48 Billion by 2032

Polaris Market Research expects the global customer experience management market to reach $48.56 billion by 2032, up from a current value of $13.8 billion.

Apr 03, 2023
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G2 Reports Explosive Chatbot Growth

G2 has observed that chatbots have seen a 261 percent growth in traffic in the past year alone. (Featured on

Mar 29, 2023
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Contact Center Software Market to Be Worth $93.7 Billion by 2027

MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.

Mar 21, 2023