Zappix On Hold Support allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve issues on their own via self-service.
May 21, 2020
As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains. (Featured on DestinationCRM.com.)
May 20, 2020
Ferguson has decades of leadership experience in the financial services sector. (Featured on DestinationCRM.com.)
May 19, 2020
Five9 Digital Engagement includes more than 45 features for digital customer interactions.
May 13, 2020
Medallia is bringing speech analytics into Medallia Experience Cloud, it announced at an online event today. (Featured on DestinationCRM.com.)
May 13, 2020
The chatbot market is projected to see compound annual growth of 22 percent over the next five years, Valuates reports. (Featured on SpeechTechMag.com.)
May 07, 2020
Talkdesk continues its 20-in-20 innovations with two product innovations at its online event. (Featured on DestinationCRM.com.)
May 06, 2020