Microsoft Dynamics 365 Gets Voice Capabilities

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Pure IP has launched Dynamics Call Connect for adding voice to Microsoft Dynamics 365.

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Contact Center-as-a-Service Market to be Worth $17.12 Billion by 2030

Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers.

Leonard Klie | May 03, 2022
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Voice Biometrics Are Not 100 Percent Foolproof but Steadily Improving

Voice biometrics technology has holes but is more efficient than traditional password security. (Featured on DestinationCRM.com.)

Apr 18, 2022
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NICE Partners with Deutsche Telekom

NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)

Apr 13, 2022
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8x8 and Genesys Partner

8x8 and Genesys integrate 8x8 Cloud Unified Communications with Genesys Cloud CX. (Featured on DestinationCRM.com.)

Apr 12, 2022
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Salesforce Adds AI to Service Cloud

Salesforce has added AI-powered conversation mining and new integrations to its Service Cloud platform.

Apr 06, 2022
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Helpshift Launches Metashift, a Customer Support System for the Metaverse

Metashift enables companies to deliver immersive customer service and user support, get feedback, and provide blockchain verification with in-world support for mobile and virtual and augmented reality experiences.

Apr 01, 2022
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Google Launches Cloud Contact Center AI Platform

Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.

Mar 21, 2022