The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private.
Michele Masterson | Feb 26, 2015
It takes more than just flashy amenities to earn customers' praise.
Maria Minsker | Feb 20, 2015
Being able to find the right agent at the right time means a better customer experience.
Michele Masterson | Feb 19, 2015
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents.
Michele Masterson | Feb 12, 2015
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Michele Masterson | Feb 05, 2015
You may be laser-focused on the front line when it comes to improving customer service, but often problems originate in the back office. Are you seeing the forest for the trees?
Michele Masterson | Jan 29, 2015
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too.
Michele Masterson | Jan 21, 2015