Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations.
The convergence of technology shifts means looking at users based on their digital proficiency.
Speakers highlight the problem of service gaps between channels; Verint Engagement Analytics is announced.
Miscommunication and division between lines of business can spell a customer exodus.
It may take a village to keep your customers happy and improve your bottom line, but you need patience.
Companies that ignore this generation can kiss their brands good-bye.
You say tomato, I say tomahto—let's just call it customer service.