Leading service organizations are building new pathways to better service quality, scalability, and cost in post-pandemic contact centers, Deloitte finds.
May 09, 2023
FMI projects 25 pecent CAGR for CPaaS solutions through 2032, fueled largely by chatbot adoption.
Apr 26, 2023
Voice is still preferred by consumers despite the rise of digital support channels, says Info-Tech Research Group. (Featured on DestinationCRM.com.)
Apr 18, 2023
MarketsandMarkets is projecting 22.6 percent CAGR for the conversational AI market for the next five years.
Apr 11, 2023
Polaris Market Research expects the global customer experience management market to reach $48.56 billion by 2032, up from a current value of $13.8 billion.
Apr 03, 2023
G2 has observed that chatbots have seen a 261 percent growth in traffic in the past year alone. (Featured on DestinationCRM.com.)
Mar 29, 2023
MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.
Mar 21, 2023