In a crowded market, the vendor attempts to differentiate itself with speed and solid caller ID functionality.
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel.
How can you drive customer engagement? Take a page from Marriott's playbook and recognize that human capital may be your best resource.
The conference's keynote speaker says that creativity, risk-taking, and emotional engagement can be as powerful as analytics.
PureCloud Engage is designed to help contact centers accelerate business impact, deliver consistent outcomes, and improve the customer and agent experience.
The social network expands Messenger's customer service features with a time-saving tool.
New suite enables broadcasters to comply with FCC regulations at scale.