If monitoring your Twitter feed is such an effective customer service strategy, why are nearly 80 percent of top companies not responding to customers?
Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters.
The $275 million deal expands Alorica's capabilities, service offerings, and delivery options. (Featured on destinationCRM.com.)
As businesses head into the new year, more emphasis is being placed on security. Here are some measures companies can take to mitigate risks in the contact center.
The SIO market includes traditional and developing technologies to support an increasingly connected world.
Vasili Triant says, keep it simple and stop overthinking customer service.
Aspect sees WebRTC hurdling from hype to must-have technology.