Five Customer Service Bots for Facebook Messenger That Actually Work

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Chatbots on Messenger may be a breakthrough for customer service on Facebook, but they're far from perfect. For the time being, they're hard to find via search, and for many companies, the functionality is limited. Still, there are already some brands that are getting it right. Here are five companies delivering solid service through the emerging channel.

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Linc Adds Chatbots and Voice to Existing Messaging and Customer Service Platform

Linc's new chatbots operate on the Facebook Messenger, WhatsApp, and Apple iMessage platforms and also offer voice assistance through Amazon Alexa, Google Home, and Apple's Siri, along with enhanced email, web, and text capabilities.

Ramin Ganeshram | Mar 22, 2017
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Rumor Has It Amazon is Bringing Alexa to Call Centers

Amazon has a reputation for continually innovating to make the service experience better and easier for customers. Soon other companies may be able to quite literally borrow from Amazon's playbook, as the e-commerce giant is rumored to be developing a suite of cloud-based call center tools based on its own proprietary call center technology.

Maria Minsker | Mar 17, 2017
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CafeX Launches Live Assist for Microsoft Dynamics 365

The technology helps agents personalize contact with customers across different channels. (Featured on DestinationCRM.com.)

Mar 14, 2017
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inContact Releases Spring 2017 Version of Customer Interaction Cloud

inContact, a provider of cloud contact center software, has introduced the Spring 2017 release of its Customer Interaction Cloud, which features comprehensive omnichannel journey management, analytics-based routing, and cloud storage of customer interaction data.

Mar 10, 2017
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NewVoiceMedia Announces Spring '17 Release of ContactWorld

NewVoiceMedia, a provider of cloud contact center and inside sales technology, today introduced its Spring '17 release, with major enhancements to its intelligent communications platform for optimizing contact center management and operations.

Mar 08, 2017
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8x8 Introduces Communications Cloud

8x8 today launched Communications Cloud, which combines unified communications, team collaboration interoperability, contact center, and real-time analytics in a single, open platform.

Mar 08, 2017
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Pega Adds Desktop Analytics Layer to Its Customer Service Platform

Customer engagement platform provider Pegasystems has added artificial intelligence-powered capabilities to its CRM solution, Pega CRM. The new tools are built to improve customer service agent performance by pulling insight from desktop solutions that agents rely on and identifying any processes that slow down daily activities.

Maria Minsker | Mar 03, 2017