NICE InContact Integrates CXone with Microsoft Teams and Microsoft Dynamics 365

Article Image

Integrations provide increased collaboration, voice connectivity, and embedded agent controls.

Article Image

Zappix Unveils On Hold Support

Zappix On Hold Support allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve issues on their own via self-service.

May 21, 2020
Article Image

Verint Touts Functionality, Flexibility of Solutions at Virtual Conference

As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains. (Featured on DestinationCRM.com.)

May 20, 2020
Article Image

Confirmit Names Kyle Ferguson as CEO

Ferguson has decades of leadership experience in the financial services sector. (Featured on DestinationCRM.com.)

May 19, 2020
Article Image

Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels

Five9 Digital Engagement includes more than 45 features for digital customer interactions.

May 13, 2020
Article Image

Medallia Launches Medallia Speech

Medallia is bringing speech analytics into Medallia Experience Cloud, it announced at an online event today. (Featured on DestinationCRM.com.)

May 13, 2020
Article Image

Chatbots Market Projected to Reach $9.17 Billion by 2025

The chatbot market is projected to see compound annual growth of 22 percent over the next five years, Valuates reports. (Featured on SpeechTechMag.com.)

May 07, 2020
Article Image

Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event

Talkdesk continues its 20-in-20 innovations with two product innovations at its online event. (Featured on DestinationCRM.com.)

May 06, 2020