TTEC Acquires VoiceFoundry

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The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem.

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LivePerson Introduces The Conversational Cloud

The Conversational Cloud creates an AI-powered command center for customer messaging conversations. (Featured on DestinationCRM.com.)

Aug 04, 2020
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NICE Launches Real-Time Interaction Guidance

NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions.

Jul 27, 2020
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Lifesize Releases CxEngage Video

Native, on-demand HD video capability enables contact center agents to add video interaction from any channel.

Jul 22, 2020
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Seamless Customer Experiences Require Simplified Operations, CX Network Speaker Contends

As customer journeys become more complicated, the workflows to address them need to be much simpler, a Calabrio speaker explains during the CX Network Contact Center seminar.

Jul 20, 2020
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Pega Introduces X-Ray Vision, a Self-Healing RPA

AI-powered deep robotics promise to make bots faster, more durable, and easier to deploy, the company says. (Featured on DestinationCRM.com.)

Jul 14, 2020
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8x8 and Aryaka Partner to Pair UCaaS and CCaaS with SD-WAN.

Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.

Jul 09, 2020
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RingCentral Integrates with Microsoft Teams

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.

Jun 30, 2020