The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private.
It takes more than just flashy amenities to earn customers' praise.
Being able to find the right agent at the right time means a better customer experience.
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents.
Other updates include Web browsing history, improved skills-based routing, and policy automation.
You may be laser-focused on the front line when it comes to improving customer service, but often problems originate in the back office. Are you seeing the forest for the trees?
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too.