(Some) Airlines Are Shaping Up Their Customer Service

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While some airlines have recently landed in hot water for less-than-ideal customer service, others, including Hawaiian and JetBlue, are paying attention to customer woes.

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Invoca Debuts Signal AI to Deliver Insight on Call Center Conversations

Call intelligence company Invoca has introduced Signal AI, an artificial intelligence solution that leverages machine learning to gather insights from call center conversations with customers and feed them back to different organizational teams.

Maria Minsker | Aug 08, 2017
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LogMeIn Acquires Nanorep

LogMeIn expands its customer engagement software portfolio with Nanorep's digital self-service technologies.

Oren Smilansky | Aug 01, 2017
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NICE Launches NICE inContact CXone

The cloud platform looks to help organizations improve their cross-channel customer experiences.

Sam Del Rowe | Jul 31, 2017
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Salesforce.com Launches Service Cloud Updates

The upgrades aim to boost productivity and mobility for customer service teams of all sizes.

Oren Smilansky | Jul 27, 2017
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Nuance Introduces IVR to Digital

Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution. (Featured on SpeechTechMag.com.)

Jul 26, 2017
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8x8 Enhances its Contact Center Software Portfolio

With its updated Virtual Contact Center, 8x8 aims to provide companies with tools to boost collaboration, productivity, and customer engagement.

Oren Smilansky | Jul 20, 2017
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Insightly’s Updated CRM Suite Promises Faster Performance and Better Search Capabilities

The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools.

Maria Minsker | Jul 14, 2017