Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on DestinationCRM.com.)
Sep 21, 2021
Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Sep 13, 2021
Our 20th annual awards recognize the vendors, including those in the contact center space, that shined the brightest during the past year.
Sep 07, 2021
Gartner says customer service to significantly increase investments in chatbots, AI, and analytics. (Featured on DestinationCRM.com.)
Aug 25, 2021
The American Customer Satisfaction Index held steady after a long period of decline, but the lack of upward movement is cause for concern. (Featured on DestinationCRM.com.)
Aug 20, 2021
NICE's Enlighten XO uses advanced artificial intelligence for creating conversational intelligence to power smart self-service across digital channels.
Aug 18, 2021
Companies look to conversational AI to provide 24/7 support, Dimensional Research reports. (Featured on SpeechTechMag.com.)
Aug 18, 2021