Contact Center Software to Be a $93 Billion Market by 2027

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MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.

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Chatbots Will Be a Primary Customer Service Channel by 2027, Gartner Predicts

Gartner sees chatbot investment on the rise, but notes that low ROI and other challenges persist.

Jul 27, 2022
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Ericsson Completes Vonage Acquisition

Vonage brings cloud-based communications and contact center platforms to Ericsson.

Jul 25, 2022
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Microsoft Launches the Microsoft Digital Contact Center Platform

Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines.

Leonard Klie | Jul 19, 2022
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The Top Customer Service Trends for 2022: New Channels and Challenges

Investing in digital, social, and virtual will remain a post-COVID priority. (Featured on DestinationCRM.com.)

Jul 05, 2022
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Dash Calls Customer Insights and Feedback Technologies Critical

Growth in the customer insights and feedback market is being fueled by digital transformation and artificial intelligence adoption, according to Dash Research. (Featured on DestinationCRM.com.)

Jun 29, 2022
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Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022

With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2. (Featured on DestinationCRM.com.)

Jun 15, 2022
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Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022

Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference. (Featured on DestinationCRM.com.)

Jun 14, 2022