Customer Communications Management Market to Be Worth $2.2 Billion by 2026

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MarketsandMarkets expects the customer communications management market to nearly double in the next five years. (Featured on DestinationCRM.com.)

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Genesys Launches BeyondCX, an eLearning Program for Contact Center Employees

Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on DestinationCRM.com.)

Sep 21, 2021
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Contact Center Solutions Market to Top $118.6 Billion by 2030

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.

Sep 13, 2021
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The Best CRM Software, Solutions, and Innovators: The 2021 CRM Industry Awards

Our 20th annual awards recognize the vendors, including those in the contact center space, that shined the brightest during the past year.

Sep 07, 2021
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Case Management, Agent Desktop, Collaboration Tools, Online Portals, and Unified Communications Deliver the Most Value for CX

Gartner says customer service to significantly increase investments in chatbots, AI, and analytics. (Featured on DestinationCRM.com.)

Aug 25, 2021
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ACSI Decline Halts, But No Gains Seen

The American Customer Satisfaction Index held steady after a long period of decline, but the lack of upward movement is cause for concern. (Featured on DestinationCRM.com.)

Aug 20, 2021
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NICE Launches Enlighten XO

NICE's Enlighten XO uses advanced artificial intelligence for creating conversational intelligence to power smart self-service across digital channels.

Aug 18, 2021
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Research Finds Customer Service the Top Use for Conversational AI

Companies look to conversational AI to provide 24/7 support, Dimensional Research reports. (Featured on SpeechTechMag.com.)

Aug 18, 2021