Research finds that artificial intelligence is improving effectiveness and efficiency in both customer-facing and back-office applications. (Featured on DestinationCRM.com.)
Dec 01, 2021
The worldwide chatbot market is expected to grow at a 23.5 percent CAGR for the next five years, according to MarketsandMarkets. (Featured on DestinationCRM.com.)
Nov 26, 2021
Dash expects global customer experience and engagement software revenue to recover to 2019 levels in 2022 and grow substantially from there. (Featured on DestinationCRM.com.)
Nov 16, 2021
Zendesk is acquiring Momentive and its SurveyMonkey platform in a stock transaction worth about $4 billion. (Featured on DestinationCRM.com.)
Oct 29, 2021
Customer service and support leaders should rethink their channel strategies to boost customer experience and loyalty, Gartner recommends. (Featured on DestinationCRM.com.)
Oct 28, 2021
LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system.
Oct 27, 2021
Improving customer experiences is good for companies' bottom line, IDC noted in its most recent report. (Featured on DestinatioinCRM.com.)
Oct 21, 2021