Calabrio and PCS Software Partner in Brazilian Contact Center Market



Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, announced a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of high-tech solutions for contact centers and is a leading provider in the rapidly growing Brazilian market.

Brazil is already the world's seventh largest market for contact center services and continues to grow at an accelerated pace. The new preferred distribution partnership with PCS is part of Calabrio's ongoing strategy to expand its growing global customer base through key partnerships in strategic locations around the world. Calabrio also recently opened a regional office in the Asia Pacific region.

"Our partnership solidifies an already strong relationship with PCS and represents excellent synergy between two best-in-class contact center players that have established strategic technology partnerships with Cisco, Avaya and other industry leaders," said Calabrio president and CEO Tom Goodmanson in a statement. "PCS is revered for its in-depth technical knowledge, has a large and well-established presence in Brazil and its platforms are approved by all the mainstream PBX manufacturers.”

“PCS looks forward to representing Calabrio in Brazil for all phases of the sales cycle, including pre-sales, professional services and technical support,” said PCS president and CEO Antonio Ribeiro in a statement. " We are confident that by working together, both of our companies will enjoy strong, consistent and predictable revenue growth in this rapidly expanding contact center market."