Altitude Software, a provider of omnichannel customer experience solutions, has launched Altitude Xperience, a contact center solution with advanced functionality, high scalability, setup simplicity, and flexible subscription plans.
"The Altitude Xperience solution addresses the issues faced by flexible companies aiming for growth and for differentiation by providing a great customer experience," said Alfredo Redondo, CEO of Altitude, in a statement. "We provide a complete software solution for companies that want to operate a contact center with next to no infrastructure, that is simple to set-up, easy to operate, secure and highly-scalable, with competitive and very flexible costs."
The Altitude Xperience is now available in two main plans:
- Altitude Xperience Proactive: This solution is focused in automating and delivering productivity in outbound activities. Features include agent and supervisor Web desktop; inbound and outbound voice with callback; outbound and inbound tools (routing); TCPA compliance and SSL encryption, etc.
- Altitude Xperience Engagement: This solution is focused on increasing business results and customer satisfaction, through a complete, feature-rich, omnichannel engagement solution that blends the inbound and outbound strategy. Features include agent and supervisor Web desktop; omnichannel support; outbound and inbound tools, including intelligent routing; recording; automated agents; full customization; TCPA compliance and SSL encryption, etc.
Altitude is also now making available customized solutions, on request, through its secure and fully scalable cloud environment.
"From the outset, companies face a competitive market and customers that demand quality, flexibility, and speed," Redondo added. "in such volatile conditions, ensuring a good customer experience should be done with careful investment and predictable costs, retaining maximum flexibility and the ability to scale to meet service challenges or solve emerging business problems."