Globitel Releases Workforce Management 2.4.1



Globitel, a telecom and customer care solutions provider, has released version 2.4.1 of its workforce management solution for helping companies forecast, schedule, and monitor activities in their contact centers.

Globitel's WFM is part of the Workforce Optimization suite of solutions that also includes SpeechLog Quality Management, Performance Management Platform, Retail Quality Management, and Globitel Dashboard.

The WFM 2.4.1 release includes enhancements to the Web interface and dynamic reporting, in addition to desktop application updates on scheduling functions.

"Our WFM is a solution that does not only enhance workflow efficiency at the customer engagement center, but also functions as an agent-empowering platform that offers schedule and shift management tools for agents," Globitel's president, Samer Halawa, said in a statement. "Being a crucial asset for call centers, we are always on the run to provide a WFM platform that is updated with modern functionalities for our clients to meet their goals at their front lines of customer engagement."