Toshiba Releases UCedge Essentials



Toshiba America Information Systems' Telecommunication Systems Division has introduced a free version of its UCedge client software for Android and iOS smartphones and tablets and Windows and Mac OS X computers.

Toshiba's new Release 2.5 software adds a UCedge Essentials version that is free toIPedge users. An Advanced version enables access to full UC functionality, including several new capabilities for contact centers.

"More workers are on-the-go, trying to maximize time and juggle multiple tasks, making mobile technology a necessity. With our new UCedge Essentials, available at no additional cost, IPedge users will be able to benefit from using a mobile device as their business telephone, ensuring efficient and effective collaboration with colleagues and customers from virtually anywhere," said Brian Metherell, vice president and general manager of Toshiba America Information Systems' Telecommunication Systems Division, in a statement.

Toshiba UCedge Essentials brings the power of unified communications and mobility to users of Toshiba's IPedge business communications systems as well as Strata CIX phone systems with an IPedge Application Server.

Available at no additional charge, UCedge Essentials offers the following productivity features accessible from the user's mobile, desktop, or laptop device:

  • Corporate Contacts: call using the Corporate Contact directory;
  • History: view a log of calls dialed, received, and missed;
  • Callback/Call Through: make calls using the office phone DID number;
  • Visual Voice/Fax Mail: view, playback and respond to voice and fax mail;
  • Greeting and Routing Management: manage greetings and Follow Me routing; and
  • Call Alert/In-call Menu: record or transfer missed calls to another extension.

In addition, Toshiba has enhanced the general usability of UCedge, incorporating more natural and simple tap and double click operations for basic calling features, such as making calls, transferring calls and conferencing.

For the full suite of UCedge UC capabilities, users can select UCedge Advanced, which delivers access to a built-in softphone that allows the client, including tablets with headsets or speakerphones, to function as an extension on the system. With UCedge, users can share presence and exchange IMs with external users, including Microsoft Skype for Business Server users or external organizations. Consolidated call and IM history information from multiple devices is stored in the cloud-based Google Drive. UCedge Advanced also supports contact center capabilities, including the ability for agents and supervisors to log into the contact center and manage customer calls using a mobile or desktop device.

Toshiba's new UCedge R2.5 is compatible with IPedge EM, EC and EP business communications systems as well as Strata CIX phone systems with an IPedge Application Server. It also brings the power of unified communications and mobility to users of Toshiba's VIPedge cloud-based business communications solution and Toshiba's Hybrid Cloud solution.