Genesys Achieves FedRAMP In Process Designation

Genesys, a provider of cloud customer experience solutions, has received the U.S. Federal Risk and Authorization Management Program's (FedRAMP) In Process designation for the Genesys Cloud CX platform for government.

With Genesys Cloud CX now listed on the FedRAMP Marketplace, Genesys is working with its agency sponsor toward achieving FedRAMP authority to operate (ATO) at the moderate impact level within one year.

"Many U.S. federal government agencies are on a mission to strengthen the experiences they deliver to constituents but have been challenged to access solutions built for the digital age," said Olivier Jouve, executive vice president and general manager of Genesys Cloud CX, in a statement. "Through our FedRAMP In Process Genesys Cloud CX solution, we're privileged to help organizations move beyond a transactional approach to a more modern, anticipatory model where constituents feel heard, valued, and supported. With real-time listening, understanding, predictive, and learning capabilities, we aim to enable every organization to orchestrate rich, people-centered experiences every time.

Achieving FedRAMP Moderate In Process status allows government agencies to adopt and use Genesys Cloud CX. FedRAMP is a U.S. government program that provides a standard approach to security assessment, authorization, and continuous monitoring for cloud products and services. FedRAMP In Process designation is a required step prior to achieving full FedRAMP authorization.