Helpshift, providers of a customer service digital messaging platform, has expanded its footprint to Europe.
Helpshift has hired teams in the United Kingdom and the Netherlands to supplement existing research and development headquarters in Pune, India, and field offices in New York, Los Angeles, Chicago, and Salt Lake City, Utah.
"The Helpshift platform is built to support a global customer base, and now the Helpshift team is, too," said Helpshift CEO Linda Crawford in a statement. "We want to be where our customers are, and this expansion is the natural next step for us. We look forward to working more closely with our existing EMEA customers and bringing modern digital customer service to the broader European market."
Almost a third of Helpshift's business, including customers like Supercell, Next Games, and Virgin Media, is already based in Europe.
Helpshift's customer service platform was built to serve an international customer base. The Helpshift SDK supports more than 180 languages and can automatically detect which language customers are using on their devices and offer support in that language. Additionally, Helpshift's AI engine speaks 20 languages, so it can detect the language of the customer and route the request to an appropriate agent. Helpshift is also compliant with the European Union's General Data Protection Regulation (GDPR).