TPx, a managed services provider, has launched the UCx Contact Center for its UCx unified communications as a service (UCaaS) platform.
UCx Contact Center is a cloud-based contact center solution that includes advanced features such as customizable call routing, automatic call-backs, built-in call recording, and dynamic reporting, all in a single package.
With the UCx Contact Center web portal, agents can work from anywhere, placing and receiving calls for the business from any computer. Supervisors gain access to reports and automatic call recordings . And, system admins benefit from a simple drag-and-drop interface to create balanced call queues across sites, teams, and agents at any location.
"UCx Contact Center is a powerful solution that includes all the features you really need, such as call recording, custom reporting, and much more, all in one simple bundle and at one reasonable price," said Jamie Minner, vice president and head of TPx's UCx line of business, in a statement.