ServiceMax Launches Remote Triage

ServiceMax, a provider of cloud-based software for service execution management, has launched ServiceMax Remote Triage, which leverages Aquant's machine learning engine to help service organizations analyze data from multiple sources to reduce unnecessary truck rolls.

Leveraging Aquant's Service Intelligence Platform, ServiceMax Remote Triage unlocks insights with natural language processing and machine learning. The module allows users to identify failures and offers actionable solutions. Service organizations can empower their service teams with a guided process that asks pinpointed questions and ranks possible solutions by likelihood of success and cost effectiveness.

"Truck rolls are one of the costliest actions in a service organization. With ServiceMax Remote Triage, we've added new capabilities to our platform to help improve and streamline service jobs from the very start, improving operations and experiences for customers and the technicians who service them," said Amit Jain, senior vice president of product at ServiceMax, in a statement. "Our partnership with Aquant raises the bar on how field service applications can take advantage of AI and machine learning technologies to solve specific problems in the service execution process."

"We are excited to announce our new partnership with ServiceMax," said Shahar Chen, CEO of Aquant, in a statement. "As the leader of AI technology for the service industry, we look forward to delivering more exciting products that empower service leaders with transformational business insights."