ChaseData Launches Mobile Portal for Call Centers

ChaseData has launched Mobile Portal to provide immediate access to call center metrics in a series of real-time dashboards.

With Mobile Portal, contact center managers can do the following:

  • Understand historical data visually through reports;
  • Deploy mounted monitors displaying leaderboards, call volume, agent activity states, etc.;
  • Securely monitor real-time metrics using any mobile device; and
  • Use trends to allocate resources such as staffing and capital expenditures.

The ChaseData Mobile Portal is free for all ChaseData-powered call centers.