Anywhere365 Partners with ASC on Call Recording

Anywhere365, a Microsoft Teams Contact Center provider, will extend its Microsoft Azure-based Dialogue Cloud Platform with ASC's certified compliance recording app, Recording Insights, creating one omnichannel dialogue management platform.

"It has always been our mission to let our technology reduce unnecessary handling of dialogues. Adding ASC compliance recording into our omnichannel Cloud Contact Center brings speed and cost-efficiency to the table," said Gijs Geurts, founder and CEO of Anywhere365, in a statement. "We make it possible for banks and other heavily regulated sectors to dissolve several of their customer communication challenges without point solutions and without reorganizing their IT infrastructure."

"Anywhere365 and ASC allow regulated companies to bring Microsoft Teams to their Contact Center in a compliant way," said Gerald Kromer, CEO of ASC Technologies, in a statement. "Together, we stand for customer service and compliance natively integrated in Microsoft Teams, ready for our customers within hours."