Kore.ai, a provider generative and conversational artificial intelligence platforms, has made its Kore.ai Voice Gateway for Genesys Cloud CX available as a Premium Application on Genesys AppFoundry, a marketplace of solutions and integrations for customer and employee experiences.
Leveraging generative AI-powered conversational interactive voice response, the Voice Gateway routes conversations to voice and digital channels, answers customer queries, and enables personalized self-service.
The Kore.ai Experience Optimization (XO) Platform combines conversational AI, contact center AI and Insights AI through a unified platform that helps businesses enhance customer satisfaction, improve operational efficiency, and drive better business outcomes.
"As a Genesys AppFoundry partner, Kore.ai will strive to help our joint customers deliver outstanding customer experiences," said Raj Koneru, CEO and founder of Kore.ai, in a statement. "The voice gateway powered by generative AI and conversational AI will become a critical differentiator for brands that leverage this technology to improve their market performance and competitive standing."
The Kore.ai Voice Gateway for Genesys Cloud CX will enable customers to install the minimum required Genesys platform components. They can also configure Kore.ai Contact Center AI experiences and automation to complete their call center solution.