Verint Systems today released a Portuguese language version of its Engagement Management solutions.
Verint Engagement Management is comprised of customer service capabilities that it gained when it acquired Kana Software and includes employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, Web self-service, and more. This solution set, part of the broader Verint Customer Engagement Optimization portfolio, also includes advanced offerings for customer analytics and workforce optimization.
Verint Engagement Management is designed to help organizations enrich customer interactions and heighten customer and employee engagement through interactions that take place through agents, Web self-service, live chat, and via social networks and mobile devices.
The Portuguese language version of engagement management is available in Brazil both on premises and in the cloud.