Vocalcom Launches Click2Start Cloud Call Center for SMBs



Vocalcom, a provider of cloud-based call center software and sales acceleration technology, today launched Click2Start for the SMB market.

Available for up to 30 users, Click2Start is a multitenant cloud call center that provides all the benefits of enterprise-level call center software without the cost. It offers features such as enhanced caller ID, IVR, skills-based routing, CTI screen-pop, virtual hold, call recording, predictive dialing, business analytics, and smart automations.

Managers can monitor and take action while on the go. And everything is automatically logged to CRM systems.

The release also features a new multichannel interface for Salesforce.

"We are excited to launch Click2Start to help SMBs accelerate their growth and stay ahead of the competition," said Anthony Dinis, CEO of Vocalcom, in a statement. "Vocalcom Click2Start offers call center solutions that have been purpose-built to bring you the simplicity and operational advantages of the cloud. Click2Start is opening up a wide range of possibilities and options for small and midsized organizations that do not have big budgets to invest or the staff to support it. Our solution will help both sales and service teams get the most out of their time and think big even if they;re just getting started."