Zendesk has acquired We Are Cloud SAS of Montpellier, France, maker of BIME Analytics software, for $45 million. With the acquisition, BIME Analytics will become the core technology powering Zendesk's customer data platform, enabling Zendesk to further integrate data analytics capabilities across its products.
"Our customers are dealing with an exponential growth in customer interactions and require a new, fresh generation of data analytics and visualization tools," said Mikkel Svane, Zendesk founder, CEO, and chairman, in a statement. "Data is the new currency in business and customer relationships. With BIME Analytics, we'll be able to build even deeper data and analytics capabilities across our portfolio of products."
"We are proud of our progress with BIME Analytics to bring simplicity and rationality to the complex world of business data," said Rachel Delacour, CEO and co-founder of We Are Cloud, in a statement. "Now as part of Zendesk, we'll have its global customer reach, operational scale, and expertise in customer data to bring modern analytics to even more businesses and customer service leaders."
We Are Cloud was founded in 2009. BIME Analytics is used by a broad range of customers in 35 countries.
Along with the integration into Zendesk’s data platform, BIME Analytics will continue to be sold and supported as a separate data analytics product. All of We Are Cloud’s employees are being offered roles with Zendesk.