Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe



Interactive Intelligence Group, a provider of software and cloud services for customer engagement, unified communications, and collaboration, has made available its latest customer engagement cloud service, PureCloud Engage, throughout Europe.

PureCloud Engage, which was released in North America, Australia and New Zealand in June, is being delivered to businesses throughout Europe from the Amazon Web Services (AWS) infrastructure region in Dublin, Ireland.

PureCloud Engage offers omnichannel routing, speech-enabled interactive voice response, outbound campaign management, recording and quality management, reporting, customer relationship management integrations, and graphical scripting.

Planned features include a capability that automatically matches customers and agents based on personality profiles, geolocation, and automated learning. Also planned is a feature that enables customers to browse agent personality profiles to determine the best match and then connect via the preferred communications channel.

Also available throughout Europe are new Interactive Intelligence cloud services for collaboration and unified communications. These PureCloud services offer real-time enterprise collaboration features, integrated content management, sophisticated IP PBX capabilities, support for multiple voice, video, and mobile endpoints, and remote survivability.

All PureCloud services are delivered from the PureCloud platform, a multitenant distributed cloud platform.