RightAnswers Adds Knowledge Spotlight to Online Contextual Help

RightAnswers, a provider of cloud-based knowledge management software and services, today introduced Knowledge Spotlight to provide customers with the answers they need while working in an application or Web site.

Users simply click on the Knowledge Spotlight online help avatar and solutions from the central knowledgebase pop up, relevant to the screen on which they are working. The floating avatar is customizable and always visible.

"Giving users instant access to solutions as they are interacting with your online applications or site brings self-service straight to the user," said Simon Yelsky, vice president of product management and marketing at RightAnswers, in a statement. "People get answers faster, and they're always in context, providing a great customer experience."

Knowledge Spotlight online contextual help provides immediate access to the organization's knowledge. It pulls solutions from the central knowledgebase. Knowledge Spotlight elicits feedback from users on the helpfulness of the solutions, leading to the continuous improvement of the organization's knowledge. Reporting available on Knowledge Spotlight indicates the areas where people are having difficulty.

Knowledge Spotlight online contextual help can be used by additional departments; for example, Sales and Marketing can use the tool to provide detailed product information.

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