Parlance Operator Assistant Earns Avaya-Compliant Rating


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Parlance, a provider of virtual operator and agent solutions for enterprise call handling, has announced that its Operator Assistant solution is compliant with key team and customer engagement solutions from Avaya.

Operator Assistant is a speech-driven call handling solution that helps businesses accelerate and improve the caller experience while increasing switchboard and contact center efficiency. The solution is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya Communication Server 1000 7.6.

Parlance is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, Parlance can submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure.

"Successfully completing Avaya DevConnect compliance testing gives our customers additional confidence in our ability to support their advanced call handling needs. We're excited about the opportunities and insights that inclusion in the Avaya ecosystem will bring to our company," said Joseph Maxwell, CEO of Parlance, in a statement.

"Technology partners like Parlance are helping Avaya meet the needs of its customers through new and innovative applications. Parlance Operator Assistant provides customers with access to the latest call handling capabilities, enabling them to realize the greatest value from their Avaya investment," said Eric Rossman, vice president of developer relations at Avaya, in a statement.