Nuance Communications today released Nina ID 2.0, which adds integrated multifactor authentication to the Nina Virtual Assistant for customer service.
Introduced in 2012, Nina ID originally offered integrated voice biometrics and quickly expanded to support virtual assistant-powered customer service on web sites, within messaging apps, and via SMS.
Today, with the introduction of Nina ID 2.0, companies can add security to their mobile apps, allowing customers to be automatically authenticated by saying simple voice passphrases or taking selfies. Nina uses artificial intelligence-powered voice biometrics and face recognition to confirm the identity of users. Once consumers create their own unique voiceprints or faceprints, authentication can take place in a matter of seconds.
With the Nina ID risk engine, authentication factors that are provisioned by third parties, such as fingerprint recognition on smartphones, can be managed to ensure desired security levels are maintained regardless of the authentication method chosen by the customer.
"Consumers today need to be able to reach out and engage with brands quickly and easily, wherever they are, and that's often from a mobile device," said Robert Weideman, general manager and executive vice president of the Nuance Enterprise Division, in a statement. "Nina ID brings to the virtual assistant world the same proven Nuance biometrics technologies used by millions of consumers via leading organizations, such as Barclays, ING Netherlands, Tangerine Bank, Tatra Banka, Turkcell, Santander Mexico and Vodacom South Africa."
"Intelligent authentication goes hand in hand with the expansion of virtual agents and intelligent assistants," said Dan Miller, lead analyst at Opus Research, in a statement. "With Nina ID, Nuance defined a simple way to establish secure, trusted, and personalized links between customers and the brands with which they carry out business."