Mitel Certifies Parlance Operator Assistant


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Parlance, a provider of virtual operator and agent solutions for enterprise call handling, has joined the Mitel Solutions Alliance (MSA) developer partner program and achieved Mitel-Compatible Test (MCT) certification for its Parlance Operator Assistant with the Mitel MiVoice Business communications platform.

The speech-driven Parlance Operator Assistant includes advanced automated speech recognition, auto attendant, and interactive voice response capabilities.

The successful completion of the Mitel-Compatible Test (MCT) certification process on the Mitel MiVoice Business platform allows Mitel customers to implement Parlance's advanced virtual operator and agent solutions.

"We're excited to be invited into the Mitel Solutions Alliance, where our innovative call handling solutions can help Mitel users deliver a great caller experience across their inbound voice channels," said Joseph Maxwell, CEO of Parlance, in a statement. "The combination of Mitel and Parlance will allow large enterprises to ensure reliability, consistency, and dependability for the most frequently used communications channel in business today."

"Building and maintaining the right technology relationships to deliver customers high-value integrated solutions is a critical component for success in the business communications marketplace," said David Lowenstein, director of business development at Mitel Solutions Alliance, in a statement. "Mitel works with best-of-breed companies like Parlance to deliver mobile-first, cloud-based solutions that address the business challenges of our customers."

Parlance's Operator Assistant received similar certification by Avaya in October. The The solution was tested for compatibility with Avaya Aura Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya Communication Server 1000 7.6.