Toshiba America Information Systems' Telecommunication Systems Division has updated its UCedge unified communications application with call recorder integration, softphone trial license, group instant messaging enhancements, and more.
"Our new UCedge release 2.6 adds key enhancements that greatly improve group IM usability and mobile access to advanced system applications, including OAK call recording," said Mark Carpenter, vice president of technology and product management at Toshiba America Information Systems' Telecommunication Systems Division, in a statement.
UCedge is compatible with Toshiba's VIPedge cloud-based business telephone solution, IPedge on-site unified communications system, and Strata CIX systems with an IPedge Application Server, all networking-compatible within Toshiba's Hybrid Cloud solution. The UCedge agent and supervisor features require the Toshiba Contact Center Solution running with one or more of these networked Toshiba telephone systems.