Peak UpTime Adds TelStrat’s Engage WFO SaaS to Peak Elevate

Peak UpTime and TelStrat International are partnering to provide comprehensive call recording and workforce optimization solutions through Peak UpTime's Peak Elevate Cloud Managed Services.

TelStrat's Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers. It provides tools for service quality assurance, agent performance improvement, and workforce management, as well as analytics and reporting. Engage WFO SaaS is a fully scalable, true multitenant platform supporting in excess of 100 tenants per system and available in multiple deployment options.

"We are extremely pleased that Peak UpTime is adding our award-winning Engage WFO solution to their impressive portfolio of cloud managed services" said Mike Berlin, senior vice president of global sales and business development at TelStrat, in a statement. "As a channel-centric organization, TelStrat's focus is helping partners succeed, and we pride ourselves on our flexibility, responsiveness, and innovation. We look forward to working with Peak to meet customers' needs for compliance recording and customer contact center workforce optimization."

"Peak is delighted to add TelStrat's Engage WFO to our growing Elevate Cloud Managed portfolio," said Gordon Martin, president of Peak UpTime, in a statement. "As clients transition to cloud managed environments, Peak stands ready to deliver efficient and effective cloud solutions. As a leading ShoreTel Hybrid Solutions provider, combining the strength of TelStrat and ShoreTel delights clients and delivers results."