eLoyalty, a TeleTech Technology company, has released two enterprise-class cloud contact center offerings for mid-sized businesses: eLoyalty Experience and Experience+.
eLoyalty Experience and Experience+ are ideal for companies with 75 to 400 customer contact representatives. Features include email, chat, SMS, icPortal/icPortal Mobile, IVR, CRM integrations, disaster recovery, and enterprise-class security.
"For too long midsized companies have been relegated to using unreliable contact center technology with feature, scale, and geographic limitations. eLoyalty Experience and Experience+ offers bridge the gap between midsized and enterprise by providing the functionality, reliability, and scalability once available only to large corporations with a solution that's both affordable and easily implemented," said Steve Pollema, president of eLoyalty/TeleTech Technology, in a statement. "Our solutions give these rising businesses the ability to compete with even the largest of competitors by providing a world-class customer experience and helping them grow."