Translate.com, a translation and localization platform serving customer support and e-commerce entities, now integrates with Salesforce.com's Desk.com customer support app. This integration marks Translate.com's fourth customer support solution, including Zendesk and Help Scout, bringing the platform's total count to 34.
"The Desk.com connection is a milestone on Translate.com's path to providing a multiplatform customer support solution for companies looking to manage the demands of a growing global presence," said Translate.com CEO Anthos Chrysanthou, in a statement. "Translate.com’s integration with Desk.com equips agents with the ability to reduce language barriers for over 90 language pairings while expanding bandwidth of in-house, multilingual agents."
Translate.com's integration allows Desk.com users to render free machine translations of foreign language customer tickets. Additionally, users can place a human translation order for their response with one of the platform's 21,000 professional linguists for translations requiring the utmost accuracy. All ticket translations can be performed within users' Desk.com accounts, without ever leaving the agent interface.
Now available on Desk.com's App Hub, the Translate.com integration is free to download and install. Desk.com's App Hub ecosystem offers Desk.com users more than 70 applications from partners, integrating directly into users' pre-existing accounts.